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The hotel is great, close to the center and other attractions, very good fresh food and a very large selection. Smiling and helpful staff. Great SPA zone. I recommend

The hotel was a few days at the end of October. The weather was fine - it was beautiful 😃👍 Hotel is a very large hotel divided into five stars and three. (Versal) We had the opportunity to live in 5*😊 It was a double room(deluxe) quite large with a beautiful balcony and a mountain view (unfortunately covered with raw roofs of houses standing right next to the hotel and constantly under repair in one of the properties. ) It was a little uncomfortable ☹️ The room is nicely equipped (no bark in such a hotel class a little strange-unless it is due to a pandemic) Breakfast and dinners are very good, staff are nice. Hotel location very good (everywhere close) For us it was a nice stay 😊 Everyone must decide whether the hotel is worth these stars and 😊 prices

Good location, near to the centre, and near the train station, nice view from the room, friendly staff, good food, pet friendly. We enjoyed every minute of our stay, everything was great, clean room,.

Tętniący życiem hotel oferuje swoim klientom miłą i gościnną atmosferę. Na zewnątrz widoki zapierają dech w piersiach, wnętrza urządzone w przytulnym goralskim stylu. Na wyróżnienie zasługuje Pan Konrad z recepcji, który w profesjonalny sposób przedstawił ofertę hotelu z jego wszelkimi udogodnieniami. Dziękujemy również Panu Arkadiuszowi za oprowadzenie nas po hotelu. Podczas naszej krótkiej wizyty mielismy możliwość zjeść lunch w restauracji Grand Kasprowy. Dania smaczne i obfite z profesjonalna obsługą kelnerską w postaci Pana Tomasza. Panowie na Lobby Barze wyjątkowo uprzejmi i weseli. Po raz kolejny sprawdza się zasada ze miejsce tworzą ludzie i tak też jest w przypadku tego hotelu. Do zobaczenia wkrótce.

Hotel is a beautiful historic building, decor is charming. Room and bed were good, however TV came on mysteriously in the middle of the night 2 nights in a row waking us up! Shower is diabolical - not only did the door come off it’s tracks every time we touched it but the shower nozzle wouldn’t stay in the hook so you had to hold it in your hand the entire time. Water took a very long time to heat up. Location excellent , we liked that the window could be opened and didn’t mind the street noise. Rooms were clean and presentable. Staff very helpful and pleasant. Loved the restaurant - food was excellent and service great - sadly it was only open for 1 of the 3 nights we stayed. Used the pool and sauna - very nice, however the attendant wasn’t overly helpful.

Comparing to other 5-stars hotels we've been to: 1. Bathrooms - No wet wipes or air freshener. But it was spacious 2. Breakfasts - Cold buffet available, no toaster. Small choice of cartoned fruit juices available upon request - only orange and apple, no grapefruit, pineapple. ”Selection of cheeses/meats/cakes” label was 'obvious', - would be more helpful to label each fully. Small choice of yogurts (one). Hot dishes ordered from breakfast menu. Ordered mixed omelet and got plain egg. Ordered 2 teas and got one. Tea at 5 star we would expect proper loose leaf quality tea, but we got 'flavoured green tea' bag. And a slice of lemon that was just skin and no lemon. 3. Room - few choices of coffee/tea available; no milk (you can ask for more). Only very small cups available (not suitable for tea). TV. Lack of streaming like Netflix. Only terrestrial, mostly Polish with very few in English. Wifi was strong and fast in room though. Bed was comfortable and large. Room temperature was adjustable only by a fiddly electronic screen. Far easier are physical dials and controls. 4. Pool - small, more for relax and play, than swimming. 1 or 2 can swim at a time. It was chlorinated (not ozone). Crazy that it closes at 10pm, so after day out/evening meal you have very little time to use it. Midnight or 11pm would be more acceptable. Should be a time for adults only use of the spa - eg 9pm to 11pm at least, as it was very noisy with so many young children. It was 'winter break' time so we can understand the number of young screaming children, but feel that a reasonable limit could be in place, time-wise. 5. Sauna - Good that there was a it is a 'proper', traditional, Finnish, healthy, correct sauna, (nude or in a cotton wrap) but this was not enforced. This meant that ignorant people were sitting in wet swimming costumes. This is dangerous, unhealthy and insanitary, as the chlorine form the pools evaporates in the hot sauna air, and the dyes and the plastics from the costumes cause skin problems and the body cant sweat properly. Others sat directly on the wood causing damage to the sauna, and unhygienically sweating directly on the wood. Aromas/oils were available upon request, but that meant asking for it regularly, 4-5 times. 6. The outside deck (to jacuzzi) very slippery, like ice-rink! This should be improved or the ice cleared. 7. The 'jazz pianist' was monotonous, boring, and seemed to have only one style. 8. Paid parking only (50zl a day). We would expect that included.