Me and my husband stayed at The Mora for 5 nights as a second part of our trip in Tanzania and Zanzibar. Started off to a rocky start, we acknowledged we arrived to the hotel early as our flight from mainland Tanzania into Zanzibar was at 6am, and we was happy to relax and chill out in the lobby until check-in time. Our check-in time was 2pm but apparently the guests that were staying in our suite 'went missing' according to staff, so we actually did not get checked-in to our room until around 2:45pm. By this time, we were exhausted and quite irritable. The reception staff were very attentive to make sure we were ok and to keep us updated. Once we got to the room, it seemed to have been prepared for us in a rush. It was clean, but there was no shampoo in the bathroom and the minibar had no drinks. We had to chase up twice in an hour to get some drinks in. As for the room, we stayed in the Superior Suite Ocean View with jacuzzi. For the most part it was a lovely room, the only downside was the shower. It had orange mould in the corners and the shower floor tiles did not look like they had been cleaned properly. There was also an awful stench coming from the drain within the shower, we had to move one of the room diffusers into there as it was unbearable. For a 5* hotel, this is quite unacceptable. It would be nice if there was more shelf space in the shower too. Housekeeping were very pleasant and always said ”Jambo” in the morning which was lovely. However, I don't think they are doing an adequate job of actually cleaning the rooms. A lot of the days our room wasn't even mopped and you could see the dirt from our shoes on the floor from the day before. Often our room would be serviced but no towels would be left for us which was a little bit annoying, especially after returning from a day by the pool. The pool and beach areas are really nice, we didn't have issues with finding a sunbed, and members of staff were always there to assist if it was busy. Sometimes service for beverages or water was a little bit slow and we had to approach the bar to order but this was not a massive issue for us. Occasionally, towels for the poolside had run out by 10:30am and sometimes we would be waiting a significant amount of time for fresh ones to be brought out. The beach is nice and clean and the diving excursion to Mnemba Island was a lot of fun, Suleman was a great snorkelling guide. Because our check-in was delayed, we could not book our food in advance via the app. This system is awful. Its extremely stressful to rush to book your slots. To our horror, we saw there was no availability for our whole stay in any of the hotel restaurants. My husband approached reception and spoke to Anna who was extremely helpful for the duration of our stay. Anna made our stay very personable and managed to help us book slots in the restaurants. She constantly checked up on us which really nice and also left us a lovely note in our room on our anniversary. We was also re
- Guest User
The mora was a fantastic place to spend a few days relaxing. The resort is very big which means that it has lots of facilities to enjoyed and relaxation the rooms are large and comfortable, the sport area has contained football ground with nice pitch, padel court and tennis court. The beach is very easily accessible. Highlights: - The staff were exceedingly kind and helpful. Jamal helps me to play with me the tennis and it was really good. He was great and professional. - WIFI was pretty good and the check-in was very smooth and check out. We really loves The mora and we didn't except this after the changing but everything is perfect and we will return in the near future. - The rooms were air conditioned, which was a lifesaver during at february heat. - Everything was clean and the Horizon restaurant was absolutely great we received the world class service. Very comfortable hotel.
- Guest User
