0.34km from cafe le poeteBefore we placed a review of their Hotel Kleber on Trip Advisor, we wanted to give them the opportunity to respond to what became a very disappointing stay in Room 602. We are were hoping they could renew our faith in their hospitality for our future visits to Paris. This was a 5 night stay. here is my letter. I never received a response. By Wednesday we realized this room looked nothing like the ones we saw on your site. “Newly Renovated” could never be part of the description. This room is an insult to anyone you put in it. From the door handle that is loosely secured, to the mildew and discoloration in the shower stall. The bathroom sink did not drain in a timely fashion. The shower hose was broken, and no way would we let water pour down from the top shower head as it, too, was filthy. Bed linens were never tightened or straightened. The pillows were fluffed, and the top cover flattened. As we than made our own beds, we realized the extra bed under mine was covered in dust, as was the floor. This was not one season of dust….this was years of dust! This room had not been thoroughly cleaned in quite some time. Too many towels should have been discarded a long time before we arrived. They were frayed and thread bare. For whatever reason, there was great generosity in leaving too many bottles of shampoo, lotion and bath wash, and shower caps. Too many than we could use, cluttering the sink area. We left them on the sink. Our last night, we realized we were not getting any heat in the room, just cold air. An electric radiator was there and plugged in. Upon inspection, and after removing someone else’s old dirty sock from it, we realized it was covered in so much dust, it could be a fire hazard, besides sitting directly on a wood floor. We kept our winter coats around us, and went to bed. At 12:30 AM, I was still awake, and I knew we could not last the whole night in this cold room. I got dressed and went to the lobby. After numerous calls of “Hello,” the night worker showed up. I told him the problem, and he immediately went to a panel and pushed a button. He said the heat was turned off, and the room thermostat was not working. I never slept that night. We had to leave at 5 AM for our flight. I find it hard to believe, this was the experience you want for your guests. The price certainly did not reflect what we were given. I feel you deserve a chance to rectify this situation, before I advise Trip Advisor. Please consider refunding one night’s fee to our account, and hopefully you will “Renovate” this room.