5.43km from Jacket Academy SchoolI was excited to stay in a hotel downtown that was just over a year old. Certainly, the Hampton Inn brand to me reflects quality, good service, value, and reliability. Unfortunately, this hotel does not meet Hampton Inn's standards. We were greeted by a friendly front desk clerk at check-in. She was exceptional and I even thanked her for her friendly disposition and helpfulness. Wearing masks are required and noted as such in the lobby and elevators. But all of the front desk staff do not feel they need to wear it. The front desk employee in the evening of Sat July 18 or the morning of July 19 did not wear one. Upon check-in to our room, we noticed there was no 'Hilton CleanStay Room Seal' at our door, as there was on every door on the floor. We saw that the carpet was not freshly cleaned and that the shower floor needed to be rinsed. We brought this to the attention of the front desk manager and was told the CleanStay Seal was a new policy, but I reiterated our room was the only one that didn't have the seal. Reviewing the Hilton policy on Covid-19, I see that the seal was implemented no later than June 1, so I don't really know when our room was last cleaned. Also, we did not have hot water in the shower, only lukewarm after having it run for several minutes. There was hot water at the sink though. We did bring this to the attention of the manager and was told a part was being ordered and would arrive after our departure. In lieu of their hot breakfast bar, there are breakfast bags which include cereal, a banana, a breakfast bar and muffin. There is also orange juice, yogurt and milk available in a tub with ice. There is also supposed to be a Jimmie Dean sausage biscuit and scrambled egg omelet but of the 3 days we were there they had just 1 biscuit the first morning as they ran out and they had no scrambled eggs the 3rd morning. Actually, on the 3rd morning , only brown bags were served. When I asked the front desk clerk about the milk and orange juice , she said she wasn't responsible for that and that someone else puts it out. She did go to the back to check on it, and brought out 3 yogurt and 3 milk. No silverware for the cereal. Granted, there were no more than 12 people staying in the hotel each night (and that is being conservative) but I would think she should have brought enough out to serve her guests. You would hope that service would be better especially when there are so few guests to assist. Customer service is so very important in the hospitality business. The businesses that provide excellent customer service are the ones that will outperform their rivals.