0.7km from Karama, Commercial Center 1I was staying there for 3 night and booked through Agoda. There was nothing mentioned regards to parking fee so once I reached to hotel asked regards to parking bell desk guy told me you have too pay to get the parking, I paid 60 dirham for each night. Once I approached front desk there was 3 staff standing and talking you need to interrupt them as they will really ignore you. So check in and everything was done I went to the room, room was clean lower floor was given even I request higher floor its fine. While waiting for my wife to arrive I decided to organized the surprise and requested for 2 wine glass, room service guys was so rude and said no while passing by front desk seems like he was night manager I asked is it not really possible to have glass of wine in the room guys said no its everywhere you should know. I told me I am also hotelier and I know how is it work so he replied very rudely I have 13 year experience and work with different brand its like this I just asked his name he said Hussain. I told him Hussain please go and check my profile on LinkedIn if you talk about brands of hospitality. There was no efforts was made. Very disappointing. Breakfast was included so we went on first day and it was offered ALC menu, guy was alone and straight to some people what you want there was only 3 plates options. We went for Indian breakfast which was nothing much like: egg,protha,chana and some fruits. Personally we don't like the taste so second day we decided to buy something form outside and request re heat so I went down and asked the guy if he can re heat he was polite and mentioned it will take time even its about re heating in microwave for 2mnt I accepted and leave food with him, after 1hrs I tried ti follow up through room service, order taker was like he don't care you should know he is busy and "YOU KNOW" so I asked him is he not part of your team ?? can I come down and collect he was like it will come don't worry !!! I was pissed but asked his name he said Singh. Don't expect so much from them staff is Really rude and seems like there is no one to guide them, I wish I will never encounter this kind of people again. Staff was in their different attitude, room was nice but they will talk and look at you like you had done a mistake. Only HK guy was nice and polite...Thanks to him at least he know how to deal with guest. I wish I can see general manager and tell about all this !! I will never recommend this property again !!!