Top 10 Argosy Casino Hotels

Stayed here recently for a conference; requested and received Suite Night Upgrade to the Presidental Suite! WOW! Now, the hotel and surrounding area had been without power for the previous 22 hr and just regained it a few hours before I arrived. Suite was def warm- and I thought it was because of the power outage. Tried to turn up the fan which didn't change a thing. (in fact, I turned all 3 thermostats I found in there down to 60 and high fan and it never changed over 4 days! So- this suite is on the 38th floor and spans the width of the building so different views of the city from LR/DR and BR. Large 4 poster bed-- but there is a 4 inch ”ledge” around the mattress which is waist high to me (at 5-6”) making it extremely difficult to get into! Then discovered the bedside table and lamp was too far away to reach from bed...3 of the 4 pillows were incredibly lumpy- glad I only needed one pillow! Flat sheet on the bottom which wasn't long enough to be tucked in on top or side so it looked like a war had occurred in the morning (oh- and 2 comforters on the bed but don't know if it ever got cooler than 75 or so!). HUGE bathroom- big double size tub (but the row of lights over it had 3/4 of bulbs out), big steam shower with fabulous water pressure (but mildew on ceiling and amongst the marble tile), large bottles of fancy products in the shower (that could not be opened for those of you worried about that-I'm not, but see lots of angst about this). Several spots in teh BR had mildew, and lightening wasn't great for makeup. LR has 2 love seat sized couches (found some sort of canisters in between the seat cushions- ew!) large desk, table for 8 on the DR side plus a full kitchen (but a dirty black plastic serving spoon was on the stovetop!). Lots of nice artwork throughout. Carpet was stained in many areas. Never saw a TV remote though TVs were in the bedroom, bathroom and LR (didn't look real hard in LR, wasn't watching TV anyway, but thought it was odd). Housekeeping did come in after 2nd night, remade the bed with the same (wrinkled) sheets. Conference rooms were pretty darn cold. Oh, and did tell front desk that the AC wasn't working, but nothing changed. (Heard someone else on 38th floor complaining too). Lounge hours are limited- never made it there. Did have a bite to eat in the restaurant bar one evening- def not worth the calories or $. Unfortunately not much around open after 5 or 6, esp on a Sunday evening. Lobby is gorgeous, lots of seating in many areas incl tables with outlets for working.

Westin is yet another business masking a massive decrease in service behind “pandemic safety.” The hotel itself is nice. Beds are new and comfortable, rooms are spacious, and the fitness room is well appointed. It’s the only hotel I’ve stayed in recently that had a comfortable HVAC system. The fan can be set to stay on, so the air remains fresh when heating/cooling aren’t running which helped me sleep. Rooms have a mini-fridge and a lovely big TV. However, I stayed six nights and my room was only visited by housekeeping once. They didn’t even bother to restock the in-room coffee, provide more shampoo, or refresh towels. I had to stop at the front desk. This was ostensibly for pandemic safety but I wasn’t in my room so any risk from simply replenishing supplies was purely imaginary. The hotel restaurant is only open for breakfast and the rest of the day service is only in the bar. The bar was somewhat understaffed and waits for drinks got lengthy in the evening. Coffee was only available in the morning. All of this is fine at AirBnB rates, but Westin is still charging as if they are a four-star hotel. What am I paying for if there is so little service? I also can’t recommend anyone book a conference here. I was attending a hobby conference where we were paying out of pocket. Westin didn’t provide any signage and allowed a ravenous horde of people from a professional conference to descend on our limited snacks. They messed up an expensive Friday dessert event by running out of food. Rooms were shifted around on short notice and some of our classes were crammed into a tiny, stuffy, room for six hours. To add insult to injury on Saturday night the hotel hosted a frat party and drunk kids roamed the halls singing loudly, laughing, and banging on doors until 3 AM. Westin didn’t have enough staff to keep these unruly guests under control. I am unlikely to stay here again without asking a LOT of questions in advance and frankly Marriott should be ashamed.

Contacted the hotel indicating a next day arrival because of illness in the family, understanding that day 1 of the stay was non-refundable, but wanted it to be understood that we would arrive on the 2nd and final day of our stay. Day 2 received an email, indicating a no-show, followed by a call to the hotel, in which I was hung up on multiple times and finally just refused to answer. I may have raised my voice but never used vulgar or abusive language. They simply didn't want to deal with it. After 45 minutes with the corporate agent, I finally received notification of my original reinstated prepaid reservation. I've stayed at lower priced Hilton properties, that were properly updated, had a free breakfast, and capable desk staff with more professionalism. Way too many options in KC to take another chance on this hotel again.

Traveling for a Dr appt. And love this HDE! The staff is so polite and the rooms are always clean and comfortable. Only complaint is guests who don't close room doors quietly! But hey, no amount of complaining can fix rude people....... Have yet to enjoy the pool here, I'm always too tired it seems. Breakfast was DELICIOUS! Cinnabon mini cinnamon rolls, yum yum.

We stayed here on January 5. The property itself was very nice—large rooms, comfortable beds, good breakfast. Our problem was dog-related. We checked in around 8 p.m. and went to our room to be immediately met with the consistent barking of a large dog in the adjacent room. We immediately called the desk and asked for another room. They didn’t have any other king rooms so the lady at the desk said she would come down and take a look. My husband waited for a few minutes then went up to the lobby when he didn’t see her. There was a steady stream of people checking in and the desk attendant was completely alone. My husband talked to her briefly and she called the room where the dog was, but of course, no one answered. She tried to move us to a room with 2 queens, but said she couldn’t register us to a different room because we had booked the room through AAA and the system wouldn’t allow her to make us keys. Eventually, she was able to call someone who told her just to take us to a room and let us in. To make things worse, the lady at the desk had a disability and walked with a walker. We felt terrible that she had to walk us to our room. We couldn’t believe there wasn’t a manager or security person who could have helped out. At some point during the night, they figured out how to make us keys and put them under our door. While my husband was in the lobby, another man came to the desk and said he needed another room because there was dog poop on the floor of his room. We’re okay with people travelling with their dogs, but this hotel obviously had some issues.

Very nice hotel for a few nights in Kansas City. Location between the real city centre and the Country Club Plaza area is nice. Looking both destinations are reaching with a small half an hour walk. Free breakfast is also enough. The staff were very friendly and helpful.