TOP 10 Charlotte Hotels

I liked the overall luxury of the lobby. The location was very convenient and nice. The service was very good. A good hotel.

I am literally still crying from my “special trip” that I had planned at this hotel. Flew in family (one of which is sick and dying and it maybe my last time seeing her). Rented fancy cars for everyone. Had planned a spa retreat for my daughters 18th bday and Mother’s Day for the women that have been there for us. I was a 15 year old mother, I was left homeless and hungry. I fought to be a mother, build a business, and my daughter and I had finally made it. I had remembered going to the hotel before for a dinner. I thought it would be a perfect spa day/special place. I am still crying as I type this. - I paid and booked in advance because the booking agent said they could accommodate us at the spa. I paid for the nicest room/cottage. Since we were just coming for a fun day/evening, I wanted it to be perfect. Which is why I went to a “Luxury” resort. I knew things had to be right and with a resort with this level achievements, it would absolutely be right… or so I thought. - First I had to call 3 times and several people after the spa reservation wasn’t made by the original person that booked at Marriott. - Upon trying to get the appointment at the spa, they had no availability and the woman was truly nasty. So I pay private people to come in last minute. - I arrive and the grounds are a MESS. Complete construction site, dead plants, trash, I was so confused.Nothing like what I had been promised or expected. It was a giant construction site. - The valet is the same person as the bellman. They have all these white men in suits standing around that are management while they make one little brown man do all the work. Let’s call this the “Legal Slavery” Marriott. -No one warned us or even bothered helping us to the cottage. This put us behind because we were lost for an hour in the construction. We missed out dinner reservations and had to eat my daughters bday dinner at some crappy place that could accommodate 9 people last minute. - We get to the “fancy” cottage/house. It disgusting. Red wine is all over the carpet. There are broken glasses in the bushes and on the patio (clearly had been there for a long time). There was an ant infestation and all of the food we ordered was covered in bugs. - Then I go to talk to the manager on duty on Sunday. Because I was crying in the middle of the lobby. He was dismissive and walked away and left me crying in the lobby on my daughters bday. The massages were cancelled and everything I had planned had been ruined, completely. - His boss comes in and makes excuses for him and comps the disgusting room that they shouldn’t be renting. However, makes NO attempt to take responsibility for any of the implications that their lies and laziness caused. Nothing was figured out, not only that but I had spent the entire time I was there trying to get things fixed, so I didn’t even see my family that I paid to fly in. I spent thousands to have one special day at their hotel and they sold me something that was a

We booked this hotel only because I have been an IHG member for some time and saw this availability. We usually stay at a Hilton/Marriott brand but decided to do something different. Valet and check-in went smooth, and the rooms are extremely clean and well taken care of. After taking a shower later that evening, I heard this noise, and I thought I was back in the 80's during my party/club days. We were on the 18th floor and the roof top bar is on the 19th. LOUD! I quickly called the front desk and the nicest receptionist ever apologized, immediately found us another room, and sent help to assist with the move. Awesome. Everyone from the valet to receptionist, to the event coordinators were very helpful and understood that we were guests. Good service makes a huge difference. Great place to stay, we will definitely be back. Highly recommend this property

The overall appearance of the hotel was below our expectations. 1. There was a sign on the main entrance that read scan the room key to enter at night, however the card reader was broken (which we were unaware of until we tried to use it). Due to this we were forced to wait outside for about ten minutes until someone opened the door. We also noticed a broken elevator and water fountain. It also appeared that we were able to see into rooms on the 3rd floor from the outside of the hotel, due to hollow air conditioning units in the window. The elevator was very squeaky and the carpet in the hallway was stained. The pool was covered and the area around the pool was very unattractive. Lastly, the bed sheets were dingy white. I don't plan on visiting this local again because the hotel quality and price range were unequal. I expected better quality for the price of our stay. When we walked in the door, we wanted to leave the hotel. The hotel does not appear to be as depicted online. It needs a serious grade for the price.

My stay at the hotel was very comfortable but I was surprised to find that the hotel does not offer a complimentary bottle of water which I think is a must for a traveler coming from far off places. I have to go outside searching for a water bottle.