Top 10 Charltons Hotels

Having had to postpone twice, we finally spent a couple of nights at the hotel and found everything to be just as we had hoped. The welcome from all staff at any time of day was friendly and warm, nothing was too much trouble and we had the best of service throughout. The hotel is luxurious but comfortable, the rooms likewise. The proximity to Jesmond Dene and the wonderful walks really made the trip for me, ditto the local restaurants which were easily within walking distance. We will be back.

Lovely stay at this hotel, staff are all very friendly and helpful Rooms are getting old niw but spotlessly clean. We went into Newcastle shopping , got the local bus, bus fayres are only £2, cheaper than driving and parking. Will be back in the summer, looking forward to seeing the new rooms

Booked this hotel because the hotel in kelso we had booked was bad so needed somewhere to stay for the night. So glad we picked this hotel. Clean, comfortable and quiet. Everything and everyone was brilliant. Will definitely use again if in the area.

One of the ongoing AND repeat problems with ALL Village Hotels: It is quite difficult to find anyone at reception no matter what time it is! Extremely loud music blearing from downstairs, as if there was an Ibiza party! This started from around 7:45pm. I went to reception to complain but just could not find anyone at the hotel to help with anything at all. Finally found someone but they decided that it was the gym class that was about to finish soon! I told this receptionist that if this was the gym then there was no way it was going to finish soon because it only started 20 minutes ago. You would have thought a hotel receptionist would know what was going on at the hotel. But no, to start with, she still insisted that the music was about to finish soon, then she sent me away. 10 minutes later the music still did not stop and I had to go back to reception to request to change room - the same receptionist was still convinced that the music was going to stop soon, it was only because I told her that was not possible because the music had only started not too long ago, then she finally decided to phone the gym to ask! And then she confirmed that the class had just started! Finally she let me change room and I went back my room to start packing. Within TEN minutes housekeeping came to my room asking if I was moving to another room. I just felt I was now being hassled by the hotel! I told the lady from housekeeping that I was still packing as I have quite a few bags. Then I told her about the noise and she said “yes I know, it goes on until at least 9 o’clock”. The “new” room was also noisy because guests in the next room started chatting really loudly, and this room only one plug socket. Not a nice stay.