Top 10 Es Caragol Hotels

We have stayed in Colonia San Jordi several times before but wanted to try the Universal Marques. There are many very positive things about this hotel: - Location is excellent - Room - we had a superior sea view, it was lovely and spacious with great views - Cleanliness of the hotel is superb - Staff professional, helpful and polite - Gym - basic but does the job - Food - delicious, lots of healthy choices, freshly prepared and tasty. You have to chose either the earlier or later sitting in the restaurant in the evening and you keep the same slot and table for your stay. - Pool - you have to book and pay for sunbeds. This is an excellent idea but if you are not sat on them other people can use them who haven't paid. This causes tension when you ask people to move. If you book and pay for your beds others should not be allowed to use them, staff need to make this clear. So, the one big issue we had is that everyone smokes and its awful. By the pool people just sit and chain smoke and generally couldn't care less about those in the minority who don't. Its disgusting to be surrounded by smoke all the time and not relaxing when you have to keep moving away. There are tables by the main entrance to the hotel with no smoking signs but people just sit and smoke, especially after meals so you have to walk through a smoke cloud. Even when you try and sit on your balcony everyone is out on theirs smoking. If you are looking for fresh air this isn't the hotel to stay in unfortunately which is a shame because otherwise our stay was perfect. Perhaps the hotel could consider having smoking and non smoking areas to accommodate those who don't smoke who seem to be in the minority.