Top 10 Europa-Center Hotels

I was hier 3 days for the business because I was hier for one congress. The location and staff very good and very helpful and professional. The breakfast was the best ever in my life and I think the best in Berlin. The price was not cheap but for all your money you have everything! Excellent! Thanks a lot!!

Stayed here for one week early December. Junior suite. 3 adults. Rooms clean comfortable and roomy. Located near to S Bahn and Olympic stadium. Good restaurants within walking distance too. In room was a kitchenette with fridge, microwave, two burner stovetop, and sink. Small restaurant inside hotel serves buffet breakfast €15 per person. I recommend this hotel.

Stayed for three nights in mid December. It's a very opulent hotel, and while the decor is definitely not our usual style, we found it utterly charming. Our room was very large, but also cosy, and luxurious. We had breakfast each morning, which was delicious, and also enjoyed a drink in the little bar which was perfect after a day out in the cold. Location-wise the hotel is just off Gendarmenmarkt, which is my favourite place to be based in Berlin. Would very much recommend the hotel for anyone visiting the city.

The hotel is refurbished from the old building. It has a European feel. It is close to the attractions, the rooms are high and high, there are slippers, the quality is very good, the service attitude is also very good, to explain the usage of each place in the room, but Personal reasons are still not particularly adapted or liked

I have stayed there for 5 nights. Wadorf Berlin is still good but not excellent anymore. They did not renew the hotel at the covid era, carpets at the floors and rooms are very old. Also furnitures in the room are worn out. They used to have turn down service but not anymore, they don't even put a piece of chocolate to your pillow for the night. Location is great, in the midlle of shopping and very close to metro. Reception and conciage was the best part. they are really good, they also found a free table for me at Grill Royal which I could not do for 15 days. Breakfast was good but not excellent again. For a Waldorf experience I was expecting a better breakfast, a turndown service and better maintained rooms. Beside this everything was great.

The usual stellar Ritz experience. Staff was amazing, used Amex and got an upgraded room plus free breakfast. Easy access to the S and U trains. Only downside was the internet: Wi-Fi did not work in the room, and when we were in the room in the evenings, engineering was not available to help. Since we were international, we didn’t have local signal, so any emails or calls had to be made from the lobby. In 2023, and as international a city as is Berlin, we expected more from the Ritz.

Firstly on to the positives - the location is convenient, the staff is friendly and helpful and the common areas are mostly what you would expect from a Westin Grand. It is clear that they have not spent much resources on keeping the guest rooms up-to-date though, the air circulation was sub-par (very try air throughout the room) and the gym is a big disappointment. A few older treadmills and cross-trainers but no free weights or other equipment. Also, no room service before 5 pm is unheard of for property that markets itself as five-star. All-in-all more akin to an average four-star property but with a Westin brand attached to it. Will not be in a hurry to return.

While Hotel Villa Kastania, Berlin, is generally a good hotel, I can't recommend it, due to the rude behavior of one of the reception clerks. This behavior spoiled the atmosphere and ruined my mood for my short stay (1 night). This guy (young, with a French beard) was not very courteous and serviceable from the moment I got there. After realizing the hotel has no lobby where you can sit and work with a laptop, I asked to do so in the dining hall (my room wasn't ready yet). He approved, but said I should be sitting next to a Coffee table rather than next to a regular one, as ”the hotel is fully booked and people are coming for breakfast”. Since you cannot really work next to a low Coffee table I asked to sit on a regular one, explaining that people never all come to have breakfast at the same time. He did not like it (and expressed it and his tone) but I did, and guess what - the dining room was almost completely empty the entire morning! But the really severe behavior on his part happened a bit later on. I went out to have Coffee outside, telling the nice and polite waiter of the (empty) dining hall that I'm storing my laptop aside but leaving my charger and mouse on the table, since I'll be back to work there shortly. He approved. When I returned, the reception clerk started talking in a really rude, impolite and improper way to me, almost shouting at me, about how I shouldn't leave my things ”In the restaurant”. I explained that I left it because I was going for a short while, but he continued accusing me of acting the wrong way, as if as a first time guest I have an idea of the hotel's code about leaving things here on there. Even when I told him that I informed the waiter about this he did not calm down. He only calmed down from his raging behavior when I snapped back at him, telling him that he has no right speaking to paying customers like that, that he can't expect a client to know his made up arbitrary rules and that even if someone does something wrong - there's a nice and polite way to point that out, especially when your job his to serve him. A paying client should not be treated like a young kid getting reprimanded by a hotel clerk, who clearly doesn't like his job, doesn't know the meaning of service and has no patience for clients. I NEVER ran in to this kind of behaviour in any hotel I stayed in. Only after talking back to him in this fierce way he started to behave more politely towards me, but he never apologized. During check-out, when he asked if everything was OK and I responded: ”Yes, besides your behavior yesterday” he did not apologize. Therefore, I do not recommend staying at Hotel Villa Kastania, Berlin. A place that employs someone like this, who clearly doesn't know how to treat customers - is not a good pick.