Stockcross, Newbury, West Berkshire, United Kingdom
"This was our first time back in at least 8 years. We stayed in a suite with a small balcony. The room was large and on two levels, a sofa area being in the lower area. The room was quite warm so had to have the balcony doors open for a while. Unfortunately couldn’t do this through the night as the road is quite noisy outside. You can’t control the temperature in the room as it is a standard temperature pumped throughout the hotel. The bed was comfy and the bathroom large. Tea and coffee making facilities. Our one observation that we thought was poor was that a turn down service was done, but the mugs we had used for a cup of tea in the afternoon hadn’t been cleared so were therefore not clean if we wanted tea in bed in the morning. We had dinner in the restaurant (7 course tasting menu) which was fabulous. The only thing we didn’t like was the final dessert which was a fabulous chocolate dish, but had olive oil poured over it. Wasn’t to our taste! Breakfast the following morning was good. A good selection of items to chose from. All in all an enjoyable stay and won’t leave it so long until next time."
"Fabulous Hotel, Clean, friendly staff, had a lovely couple of days relaxing, The only downside was the lack of disabled facilities. When I first made the booking I was told no disabled rooms, I use a stick not a wheelchair so that was ok. Unfortunately I was not expecting, stairs to get to the sauna, steam room, treatment rooms, and no easy way of getting into the pool. As I was with a friend for a Spa couple of days, it would have been helpful at time of booking to be told the Spa was not disabled friendly, even though it may have effected my decision to stay, I managed to use the the sauna and steam room , but I did struggle. Anyone using a wheelchair would not have been able to use any of the amenities except the Bar and dining area. Aside from this the hotel and spa and lovely, excellent service and the food was fabulous. "
"We like the concept. Spa is really small and we were a little disappointed to be honest but the restaurant and food are really delicious and staff was really nice and helpful so we can give strong 4 stars for this place. It is overpriced for what it is especially compare to other spa in the neighbourhood. Huge potential especially as the service is outstanding."