Top 10 La Catrina Hotels

It is good to use Holiday Inn Hotel frequently on business trips. Thank you for always maintaining good condition in the room condition.

Very clean and updated. Freshly baked cookies in the evening. Close to several fast food places - walking distance to Pizza Hut and Subway (same parking area) and a great Mexican Food Restaurant across the street. Super front desk service by Ariana at checkin. Highly recommend a stay.

The check in was very nice, everything was in order. The young lady was professional and efficient. The room had what it needed, but was a little rough around the edges, some wiring was exposed under the tv with some sort of AV system. It didn’t appear to present any danger, it just looked sloppy. Breakfast was okay, to brand standard, I expect. The woman running it was keeping up and was pleasant. Housekeeping was the disappointment, but not for the reason one might think. One of the housekeepers is walking down the hallway with a LOUDSPEAKER on her lapel, playing music. Two other housekeeping staff are with her. Marriott has been in the hotel business some 66 years and somehow they haven’t got it figured out to train their housekeeping staff to make sure they are not walking down guestroom hallways with loudspeakers blaring music? Two coworkers are with her, they don’t say anything. It is pretty unbelievable. They supply beds to sleep in, desks to work on, and the staff does that. It is not a street carnival. Also, there was a storm, nobody shoveled any part of the sidewalk for the morning. The hotel beside them had their sidewalks clean.

Mom and I were on a fun road trip that was somewhat derailed by car trouble. When we arrived at this location we had been driving 10-11 hours in an effort to try and recover the time we had lost. Grateful to find a best western as we have always found them to be consistently wonderful. Upon checking in we found my mothers ac unit to be inoperable and smelled as if it was on fire. The heat was unbearable. My room also seemed to have an inoperable unit as well. When Mom called to let them know the front desk agent said she would need to wait for the repair man to arrive. My mother is elderly and disabled. The condition of the room was not suitable for her to remain in it. We went to the front desk and explained we would be leaving. It just simply wasn't possible to continue to have my mother in the heat. The front desk agent let us know that any refund would have to be discussed with Nicole the General Manager. I called Nicole a day or two later to discuss the situation. She immediately started raising her voice. I was given no opportunity to even speak a single word. When I asked her if she was even going to give me an opportunity to speak she hung up on me. Mind blown. I see where the terrible customer service comes from. The fish stinks at the head. We are currently in direct contact with corporate. This is not a good representation of what I have always found to be a great place to stay. The only reply can seem to respond with is that wrong are liars so be prepared to read that only in her response.