Top 10 Lavish Hotels

I was traveling to Olive Branch with my family for a family reunion. I did not choose this hotel but because of management I don't think I will be staying at this establishment for future visits. Management staff does not listen and appears to be single minded . The general manager did not respond when I asked to speak with him and the operational manage appeared to be agitated because I asked to speak with him. The entire incident that happened at the front desk with the operational manager was embarrassing and the situation could have been avoided and fixed if she would have taken the time to listen to me and my family. Also, if she would have informed General Manager Eugene Perez of the incident when requested maybe we would not have been treated as if we was attempting to steal services. After the counter incident, it took less than 5minutes to have the fraud alert removed from our credit card. The opportunity to rectify this was not given to to lack of sensitivity and communication skills. A young man who was wearing a maintenance name tag showed more compassion and concern than the General manager and Operational manager and understood that when you travel that if a bank see multiple charges from the same place in the same amount that the bank may apply a fraud alert on the card. You have the wrong people running the hotel. Other staff is great as well. Cassandra was awesome and Malik. They treated you like the truly appreciated your business. We stayed one additional night and the general manager never came to speak to me about by concerns. Not even to see the out come. I used another credit card so there was not reason to chat with me. also.....because of the payment issues, the cleaning staff did not put clean towels in our rooms as requested . Even after we settled the bill, we did not receive our towels. I had to go to the front desk when we returned for the evening to get towels Note: cleaning staff told us we had to go to the front desk to settle our bill. Not management. 2 hours of my vacations was spent dealing with this .

I was very pleased with my stay at the Hampton Inn & Suites in Germantown! The hotel is part of a beautiful mixed-use development that offers retail and restaurants. The Hampton Inn is a superbly-appointed hotel with an exceptionally high level of cleanliness, and offers each guest a delicious complimentary breakfast. This is the very best hotel in East Memphis and Germantown!!

This was the third stay at this hotel in a year where I had the same experience of having to unload a week's travel luggage for my wife and I from my car with no luggage carts available from the hotel. This hotel with over 170 rooms only has a total of 3 luggage carts and they are never available as the lucky few who snag one keeps it in their room so they will have one when they go to check out. The local workers are embarrassed about it and one of the front desk workers kindly volunteered to help my wife and I unload the car by hand and carry each piece to the elevator and room. I don't see this issue as just a local problem, it is a HILTON problem that they won't address, and it is ruining their reputation. I just cancelled out all of my current reservations at the Hilton Garden Inn and it will be many moons before I ever book at one again. I wanted to upload a picture of one of their luggage carts but I never saw one the whole time I was there.