TOP 10 Olive Branch Hotels

Clean and tidy, good surroundings

This hotel was very nice and well-maintained. It was clean and updated. Staff was friendly and willing to help. Breakfast was fresh, warm and good quality/selection. I would recommend this location for a comfortable and clean nights stay.

NiceHotel besthotwatersmimingpool clean good bed make us sleep well good big breakfast 🥞 I love gravy 😋

I was traveling to Olive Branch with my family for a family reunion. I did not choose this hotel but because of management I don't think I will be staying at this establishment for future visits. Management staff does not listen and appears to be single minded . The general manager did not respond when I asked to speak with him and the operational manage appeared to be agitated because I asked to speak with him. The entire incident that happened at the front desk with the operational manager was embarrassing and the situation could have been avoided and fixed if she would have taken the time to listen to me and my family. Also, if she would have informed General Manager Eugene Perez of the incident when requested maybe we would not have been treated as if we was attempting to steal services. After the counter incident, it took less than 5minutes to have the fraud alert removed from our credit card. The opportunity to rectify this was not given to to lack of sensitivity and communication skills. A young man who was wearing a maintenance name tag showed more compassion and concern than the General manager and Operational manager and understood that when you travel that if a bank see multiple charges from the same place in the same amount that the bank may apply a fraud alert on the card. You have the wrong people running the hotel. Other staff is great as well. Cassandra was awesome and Malik. They treated you like the truly appreciated your business. We stayed one additional night and the general manager never came to speak to me about by concerns. Not even to see the out come. I used another credit card so there was not reason to chat with me. also.....because of the payment issues, the cleaning staff did not put clean towels in our rooms as requested . Even after we settled the bill, we did not receive our towels. I had to go to the front desk when we returned for the evening to get towels Note: cleaning staff told us we had to go to the front desk to settle our bill. Not management. 2 hours of my vacations was spent dealing with this .

Vic the employee was the coolest guy ever and very professional. I wish I could hire him at my business. Highly recommend. It historical significance alone is incredible, look it up! Stop in ask for Vic and I will guarantee he will come through for you! God bless everyone

My name is Susan Newton I am an IHG member. When I booked this hotel thru IHG I was given the amount of $75.82 per night. $20. 47 taxes/gharges for 3 nights equalling $247.9 08/28/21- 08/31/21 I was put in room #325. On 08/29/21 I woke up early morning with an infestation of ants in my room. The ants were all over the desk, the table and on my clothing. I was horrified and in total disbelief. I immediately called thr front desk. The attendant came to my room saw the infestation of ants. She then exterminated the area with a bug spray. Shortly after I was assigned another room. Room #111. I spent the majority of that morning washing my clothes. 2 of the dryers in the laundry room was broken and all 3 washers were taken by other residents. The attendant was kind enough to help me put my items in the laundry room. I was not offered a valet to clean my clothes. I had to buy laundry detergent to was my own clothes. To soften the blow I was offered a discount for each night stay down to 65.00 per night. I accepted the offer. In room #111 the bath tub has a large slit that could cause a cut. I avoided stepping on it. Very uncomfortable shower. I didn't complain because I felt... this is as good as it gets. Very disappointed. I was already stressed. I slept with lights on, afraid of more bugs crawling on me. On 08/31/21 when checking out. I get a final bill for the amount of $247.94. The same amount that was quoted when originally booking the hotel. No adjustments. Matter of fact I was charged more for the first night than what was quoted thru IHG. I waited for over an hour while the front desk personnel tried getting in touch with management. I was told to write a letter and someone will call me later and adjust the cost. I have pictures and videos of my experiences. This is not what a clean promise and good customer service entails. These matters should have been handled and addressed by management immediately. I have yet to speak to a manager. I have more videos and pictures. But the file is too large to attach. I need answers immediately. I need an official apology from IHG and the Management staff of Candlewood Suites. I want the refund that is due to me. Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android