Top 10 Sandbank Hotels

This is a lovely hotel with great views and nice rooms. The reception staff are excellent. It is a shame though that the restaurant staff are a bit inflexible in a Swiss kind of way. There is a mix of customer service. If you deal with the normal staff there’s an ‘attitude’ like ‘we are doing you a favour being here’ After Covid-19 when the hospitality industry was shut down it surprises me that there is no consideration for customers who are staying at the hotel. The mood changes when the maitre’d comes out and deals with people at the entrance. It is smooth, no attitude. There is a problem in Switzerland with the standard of customer service. Maybe it needs Gordon Ramsay to visit to give your people a massive boot up the bum. Either take the comments below on-board. Or just stick with what you’ve always done.

Beware! There are major roadworks directly under the windows of the hotel. They operate all night, drilling, hammering, grinding metal and moving earth. Sleep is impossible and after two days of asking to move, finally a room in a sister hotel mysteriously appears. The staff have no concept of customer first. Such a shame for a property with such high potential because of location and investment. The works are clearly long term. I went out at 04:00 to talk with the workmen. Wide awake and nothing else to do. It took two people to find some pepper for my eggs at breakfast. The following morning the same silly routine! I was told to pay my bill half an hour before the bar closed because “ we want to go home”. So sad that management is not up to the task.

Very good, but we are not used to Western food, no breakfast, very close to the airport, not far from the city center

A wonderful stay in a unique and historic hotel. Every bedroom is different and you enter through sound proof doors on the indoor balcony. Spotlessly clean and cool rooms. Bird song fills the atrium. We did not eat in the restaurant but had a substantial breakfast. No indoor bar, but drinks outside the front door.Car parking is around the corner 5-7 mins in a public car park. At the time we were there, the building next door was being renovated, so building noise is inevitable. A quirky but very enjoyable experience.