Top 10 Thailand Hotels

I often use Premier Inn hotels, but the 3 night stay I've just had stay at Norwich Duke Street didn't come up to my expectations. Our room was far too warm, even with the window open and the provided pedestal fan running constantly. I mentioned this to the chap in reception when checking out this morning and I was told that this is known problem with the building which customers frequently complain about, even in the winter. He went on to say that the they put portable air conditioners in the premier plus rooms and suggested that next time I book one of these. I don't think this is an acceptable answer. Why should I have to pay extra to be comfortable when there is a known issue with the temperature of the rooms?

We have just spent 3 nights here, enjoyed our stay very much. When we arrived we were told we had been upgraded to a Suite, we had a balcony overlooking the river, couldn’t have asked for anything better. Staff were very friendly and helpful, Food was amazing.. We will definitely be back!

We had a family wedding in Norwich so had a group booking for family all 9 of us . The hotel is very well situated for the City Centre and has a David Lloyd health centre next door ( day pass cost£10 but well worth it very good facilities ) and the hotel itself is very well set out with a lounge and bar at the reception and a breakfast area next to that ,all spotless . The rooms are very clean and have everything you could need ( iron ironing board hairdryer tv lots of electrical and usb points ) My mother has Parkinson’s disease and had a disabled adapted room which was perfect all the requirements to make life easier for limited mobility . The breakfast is a buffet and has everything you would need from cold to cooked and all was very tasty . The breakfast chef Daniel was outstanding , after hearing my mother’s illness he went over and above the level of service you would expect and I cannot thank him enough for his thoughtfulness . In conclusion a very nice stay made better by excellent staff throughout the hotel from reception to housekeeping and a special mention again to Daniel for his thoughtfulness . Highly recommend this hotel

I stayed here from Friday 30.09. to Monday 3 October 2022. It was my first time at Oaklands. It appeared to be primarily a hotel for drivers: it is some way out of the centre of Norwich; the narrow driveway leading to it has no provision for pedestrians; and it has a large car park. The hotel had told me of the fairly frequent bus service from the railway station, which did not take long. Arrival and registration was smooth and fast. My room (no. 20 - photos) was easy to reach and generally quiet, apart from faint noises from the corridor and adjacent rooms. When I arrived, I was correctly told that my room was far enough away from the birthday party in progress for me not to be disturbed; this was not so true of the event on Saturday evening: the music’s rhythmic thumping continued and appeared to grow slightly louder until 24:00. The staff were consistently courteous and helpful. My room was well equipped and comfortable, including a comfortable bed and quickly accessed WiFi, a hair dryer and a spacious bathroom. The wall television worked well. The tasteful decorations incorporated two still life paintings. The refreshment tray included delicious biscuits and drinks, including (most unusual) hot chocolate. Room service was efficient and discreet. There were however a few irritations: A) the bedside light and the ceiling light were linked, so that it was apparently impossible to turn off the bedside light without going to one of the two (why?) switches on the wall by the door; B) the room was warm when I arrived, as was the towel rack in the bathroom; the next day, the heat had vanished, and I was unable to turn it on again; outside night-time temperatures went below 10°C; C) there was no lamp on the desk; D) there were far too many cushions and pillows on the bed; E) there was no clock in the room. The package I had booked was for bed and breakfast. The breakfast room was large, including a terrace; the menu (table service, no buffet) was extensive, with a lot of local produce; the portions were generous and tasty. Fruit juice, normally a standard component of breakfast at such hotels, was available on request.

Noise from street outside window until 3.30am, shortly followed by traffic noise, so we got very little sleep! Our 'Heritage' room had neither beams nor a fireplace (as described on website) and was small and awkwardly shaped, with much of the room being taken up by a freestanding bathtub so that the wardrobe was crammed against a wall on the opposite side. The room was unwelcoming to say the least. When we mentioned the street noise on checking out, we were told to ask for a quiet room next time.....there will not be a next time. We booked directly with the hotel and were not told anything about street noise. A fridge with a loud hum was placed on top of a small table next to the wardrobe. Breakfast was adequate but poached eggs were hard. Not a wonderful experience.