Top 10 Thorntons Hotels

Beautiful resort. Wonderful staff and amazing Christmas activities. Our one conplaint is the cost. With the expense of the room they need to be more cost effective in other areas to help families out especially during these times. 45 per day for parking is extreme and the food prices were priced 45 percent higher then most other food in the area. Other then that amazing time with my wife.

We have stayed at Waymore’s twice and have loved the location and proximity to downtown via Uber. Nice boutique hotel.

The hotel was good. Only took away a star because of the room i was in. It was an exterior room. I would highly suggest NOT staying in an exterior room. The noise level is horrible!!! You hear the street traffic all night long. Trucks, motorcycles, you name it ... all night long! That is my only complaint. The staff were very friendly and accommodating. They did offer to move us to an interior room, but we would have had to wait, and being so tired, we decided to suck it up. Big mistake!!! So definitely a good value, clean, and great staff. Just make sure to book an interior room!

This week, my daughter and I traveled to Tennessee for her college campus tour in Knoxville. We were trying to get back to California and unfortunately we were caught in the back-to-back storms that hit the southern states, including much of Tennessee. We arrived in Nashville very shaken by the storm and saddened that our flight scheduled for the following day was cancelled. Upon our arrival at The Element, we were greeted by Tonya, the general manager. That's when everything changed for the better!!!! Never, ever have I felt so welcomed in a hotel before. Tonya took AMAZING care of my daughter and I while we were stuck in Nashville. With no vehicle, no access to the restaurants (most of which were closed due to the storm), and all food delivery services out of commission,Tonya invited us to a Chinese dinner the first night. The following evening she arranged for food to be picked up and delivered to us at the hotel. She went above and beyond any customer service I have ever received. She even offered to cook dinner for us if we had to stay an additional evening. We were fortunate enough to fly out on that third day and she even checked up on us to make sure we arrived to our destination safely by text messaging us. Tonya is the epitome of southern hospitality!!!!

Very good, not bad

This hotel is terrible!!!! I would like to start by saying we come to Nashville every 2 months to see my daughter so we are always looking for a safe, clean place to stay. The number 1 reason we chose this hotel this time is because of the indoor pool along with being located close to my daughters apartment. When we checked in on Saturday the pool was extremely over packed with a birthday party so we skipped the pool and I told my daughter we would go on Sunday night thinking it would be slower. When we entered the pool area on Sunday the pool was drained to knee depth so we could tell it was not swimmable so we skipped it again and I told her we would go on Monday evening and stay in and order pizzas. Monday morning we came downstairs to a sign on the door stating it was closed. I asked about it at the front desk and the maintenance man told me that they had received some storms on Friday and it took out the pool pump so it hadn't worked all weekend, which is extremely unsanitary and a huge risk for the property with how packed it was on Saturday night. So absolutely no swimming was able to happen. Monday when we arrived back at the hotel after shopping I noticed snacks and drinks in our room. I went down to the front desk and asked what these items were and the front desk lady told me they were items for free because we were in a premium room. When I asked why they were there on Monday but not any of the other days she stated because weekend staff probably just didn't do it. I'll be honest, this room was not only run down but extremely dirty for being over $200 a night. In fact if the beds hadn't been made I would've bet money on it that the room had never been cleaned at all. Food wrappers on the floor, food stuck in the sink drain, used soap, broken furniture, broken faucet I mean the list goes on and on!!! Just so extremely disappointed in the quality of this hotel!