Top 10 Tropical Plaza Hotels

I stayed in room 400 from 20th Sep to 22 Sep while on business. The stay was fine, no frills, but since I was at meetings I didn't spend much time in the actual hotel. When departing my room, I left a small bag containing my car keys and other irreplaceable keys in the room. I live in GMT time zone so I rang the hotel once I arrived back in Ireland. Reception advised that they needed to speak to house keeping and to ring back. I have rang three times now and each time I have rang I have spoken to someone on reception who has just said that they don't normally work in that position so they can't help and to ring back. I have emailed head office and still have not heard back. I am willing to remove the bad review once I hear back from the hotel advising that they have my bag and will help return it. i am happy to pay shipping.

WE WILL NEVER STAY AT THIS HOTEL EVER AGAIN AND WE ARE IN MIAMI EVERY YEAR FOR AN ANNUAL EVENT. I wanted a hotel near the Hard Rock Stadium and saw the Stadium Hotel was close by. Many of the other more well-known hotels were further away and more expensive. Eventually I realized why the Stadium was less expensive. Read on… Unfortunately, two hotel employees (security and whoever supervises security) ruined our experience. Despite ALL the other employees we interacted with being VERY helpful and polite, will we never be returning to Stadium Hotel. Halfway through our stay, we decided to extend our visit by one more night. I personally went down to the front desk to confirm availability and extend my reservation. The gentleman at the desk was very pleasant, entered the information into the computer and told me I was “all set.” Several mornings later, at the time we would have been checking out had we not extended our reservation, (I was at a job off the hotel grounds) my wife was working remotely from our room. A woman showed up at the door to “remind” us it was time to checkout. My wife explained that we had extended our reservation and been told we were all set. The woman said she would let the management know. My wife then got on a very important Zoom but was interrupted by incessant calls to the room by the front desk. She directed them to call me on my cell, but explained I was working and it may take me a few minutes to respond. One minute after my wife hung up, she got yet another call badgering her saying we had not yet paid for the upcoming extra night. My wife got hold of me via text and I called the front desk from my cellphone. The front desk told me they had no record of my extension because I had not paid for the upcoming night. I told them when I extended no one told me I had to prepay and that I was told I was all set. I said they could run my credit card on file if they needed payment immediately. They said I had to be there to sign, but it could be taken care of when I returned in a few hours, not to worry. Yet, just two minutes after I hung up with the front desk, my wife got call after call stating we hadn’t paid and I had to pay right then in person. My wife yet again explained and offered to go down with her credit card, but they said they would not accept it because I had the reservation (which of course makes no sense since they also claimed I didn’t have a reservation). She explained I had spoken with someone just a few minutes ago who said I could take care of it in a few hours, and that she could not keep answering the phone because she was on a work Zoom. She asked to speak to a manager (who she could hear in the background was the one insisting the front desk keep calling her), but the manager did not take her call and sent her to voicemail. Five minutes after my wife was sent to voicemail, there was a knock on the door. Again, she interrupted her Zoom. This time security was at the door.

I did a lot of research about hotels in which to stay before our cruise, and settlerd on this propevery. The price was right and I’ve been a Marriott Bonvoy member for years. Our flight was delayed because of the storms in south Florida and so our flight didn’t land until about 10 pm. As soon as we landed, I used the app to check in and everything seemed fine. After getting luggage and rental car, it was after 11:30 when we made it to the hotel. When I tried to check in at the desk the attendant asked if I got the cancellation email. You can imagine my surprise. I opened the app, which showed that I was checked in, giving me the page for the hotel and checked my email- no cancellation notice. The indifferent attendant told me that when they get to a certain percentage of being booked, they start cancelling reservations. When asked, they stated it was at 6pm. Very odd, considering I checked in online at 10. Of course, no rooms were available. Proper communication with me seemed unimportant. You’d be better served to stay at the Home 2 Suites Miramar down the road. Better rates, great beds, good coffee and the breakfast is delicious.

The location was far from the city center, but it was clean and the service facilities were good

Stayed here 1 night to catch a flight the next morning out of the FLL airport. Significantly better pricing/less points than the ones closer to airport, but the drive was fast and easy - at least on a Sunday morning. Hotel very accessible right off the turnpike. We are a family of 5. Room was spacious. Bathroom was big, we could all easily stand in it. BUT no door closing off toilet area to rest of bathroom Barely any space for toiletries and such on the sink area. No big deal for one night, but really bad design for room intended for larger groups or longer stays. Hotel was very clean. The area around it seems fairly new, lots of options for restaurants and grocery store nearby. Nothing walkable, but a quick drive or uber. Breakfast was ok, about what you'd expect. They did have the make your own waffles station.

When you visit Miramar, Florida. It is a MUST to stay at the Hampton Inn. The level of service that you will experience is second to none!. Location ideal; property is well-maintained, members of the staff are very pleasant and always willing to help! Thank you for making our visit a MEMORABLE one.

Omar and his staff did an excellent job at caring for us during our stay. In fact, every staff member that we encountered went above and beyond to make us feel at home. Fatima was our breakfast waitress and she remembered all of our names and was very attentive to our large group.We also worked with Ckariza in the sales department and she was awesome! She made sure that our group and meeting room was perfect. She was a pleasure to work with. It's not often that you are able to find a good hotel with excellent customer service and we found it here!

The room is clean and tidy, with good sound insulation. Coffee and hot water are always available to meet basic needs. The front desk is very welcoming and greets you with a smile. The breakfast is okay.