Via Vittorio Emanuele 23, Erbusco, Lombardy, Italy
"The hotel is in a beautiful setting. The room, for the most part, was quite nice. The spa services were good, and the pool area very relaxing. That said, the service was not what I expect from a hotel of this caliber. Was the service less than expected since I was a single female traveler, since I was American, since I booked via a third party site when a direct email to the property about rates, etc, was not answered, or just 'luck of the draw'? I'm not sure. But, regardless of the reason, the service was less than expected. I didn't find the staff rude, but they were fairly 'cold and businesslike' which was not my experience at any other hotel I stayed in in Italy, and those were nice hotels as well. Staff everywhere else were warm, inviting and very personable. My room was meant to have a balcony and it did, but it also had a high wall (probably chest height and I'm 5'9") so there was no view at all from the balcony which defeats the purpose. My room on the first afternoon was very noisy - lots of clattering and banging and non stop water running noises from somewhere. When I inquired at the front desk, they told me my room was next to the 'housekeeping office' but that they never get complaints. To their credit it was slightly less noisy after I mentioned the noise. However it was not an office, it was a working room for housekeeping so why put that kind of room right next to a guest room? The staff at the front desk never offered to move me, or anything. The room also had a closet that had a very low ceiling, as if it was under a stairwell. This could have been a result of each room being unique and tucked into nooks and crannies which for the most part was charming. When I got back to my room after the first day 'out and about' the housekeeping service was spotty at best. A towel that was dirty that I had left where they would know I was expecting a replacement vs. willing to use it again (there were towels I did reuse, this one was dirty) was hung up again for me dirty, and a cleaning rag was left on the sink counter. From the time I checked in, there were cobwebs hanging in a corner of the room, and the shelf in the closet had debris/dirt on it none of which 'disappeared' after the room was supposedly cleaned during my stay. Since it was August, there was only one restaurant at the hotel open, which would have been fine, but it didn't seem like the restaurant was large enough to accommodate all guests. I asked for dinner in the restaurant both nights of my stay well in advance on my arrival. I dressed for dinner (i.e. was nicely not casually dressed) so was quite surprised the first night to be told by the maitre d' that he "had a lovely table reserved for me in the bar area". When I expressed surprise/disappointment, his response was that it was the same food, which is all well and good, but a hotel like this, part of the meal is the experience so sitting in the bar, where ice is clattering, drinks are b"
"Simply put, this hotel is not worth it’s Relais & Chateaux status and is definitely not a 5 star establishment. Let me give you some specific examples. When checking in we got very quickly walked to our room without telling us anything about the property, breakfast, the facilities, etc. We had to find out ourselves where breakfast was y wondering around and what time it ended, availability of newspapers, etc. We booked a suite, room number 202. It is advertised as having a separate seating area and often a sofa bed. All I can say, don’t waste your money on a suite here if you absolutely have to stay here. Our seating area was literally a corridor / entrance to the room next to a bathroom entrance with no sofa (just two awkwardly placed armchairs and a small table), no windows, no TV. I have included a photo. Next was the temperature in the room and this has been mentioned in other reviews. In the middle of the night it would become unbearably hot and still and temperature controls in the room do absolutely nothing to change it. Best you can do is keep opening and closing the balcony door to naturally regulate the temperature. The hotel markets itself as a luxury 19th century villa. Granted, it’s common areas are nice, but rooms are dated to the point of showing some serious wear and breakages with strong flavour of no updates since 1980s. In our room carpet was ripped, doors chipped, shower rusty with bits literally falling off. I have included photos. Breakfast is 28 euros per person (for basic buffet offering) and extra 12 to 15 euros if you want properly cooked eggs rather than runny slosh which they say is scrambled eggs available as part of the main breakfast offering. WiFi was literally off in our part of the hotel. I asked the staff on the first day about it politely explaining that it works in the restaurant & common areas but not in our room. Was told that there are no problems in the hotel with internet and I should try again. Next day same problem, this time my husband was a little more forceful. Surprise, surprise, wifi signal appeared 5 minutes after our second complaint but still no acknowledgement that they simply refuse to switch on all routers at the furthest end of the property hoping that you will never ask. Overall, I would definitely not recommend this property for a five star luxury escape that it markets itself to be. Plenty of other much better offerings at that price point with better quality of accomodation, better food and definitely much more superior service. "
"L’Albereta is one of those places that usually just exists in your mind. Elegant, graceful, perfectly appointed, well trained staff that feels it’s their God given calling to please you. The hotel is a villa that has been wonderfully modernized while still keeping the patina of its heritage. Food is exceptional, spa is otherworldly, grounds are impeccable, and again, staff is what you dream of. Take me back — anytime."