Hotels Near Victoria In Bansko

4.6/5Outstanding10 Reviews
0.07km from Victoria
I had heard amazing things about this hotel and I must say staying there felt as if I was at the wrong place. Personnel was very polite, helpful and nice. Room was relatively clean and so were the common areas. By no means can I say it was impeccably clean though. The interior desperately needs renovation if the hotel wants to live up to its customers expectations. Furniture, walls, sockets and switches are worn out and simply don’t give the feeling of a cozy 5-star mountain hotel as they should. Beds are rather basic and not very comfortable. I did overhear other people discussing that over breakfast as well. Restaurants’ furniture can also use some renovation and definitely more natural fabrics for the table cloths. Valet parking was a nice touch. Hope next time in the area I see an improvement.
FromUS$81
4/5Very Good10 Reviews
0.12km from Victoria
I have just arrived back from Bansko today after our annual trip with the lads. I also stayed in the Kasa Karina in February with my family. This hotel couldn't do enough for us on both occasions especially this last week when the local government have locked down the area . Most if not all the hotel's were closing leaving guests without anywhere to stay or eat. The Kasa Karina stayed open , fed us daily and kept us updated throughout. The hotel is clean and tidy and the food is good. The staff are friendly too. Will definitely be going back next year.
FromUS$41
4.3/5Excellent10 Reviews
0.43km from Victoria
We spent our skiing holiday at the "Premier Luxury Mountain Resort" in Bansko. We booked a room in this hotel, hoping for a five star vacation, but I would rather rate it by four. The thing that bothered us the most is the fact that the hotel spa was very crowded. The hotel has a lot of rooms, but only a small pool, two jacuzzis which are constantly full and different types of saunas, all of them offering few sitting spots. Also, the other guests did not respect the pool policy, so children and adults were constantly jumping in the pool, preventing us from having a relaxing time. The lifeguard or the spa staff were not acting in any way in order to keep a peaceful atmosphere in the spa area. We had a huge room with an inside staircase, two bedrooms, two living rooms, two bathrooms. The room was very spacious, although one of the beds was kind of small and could hardly fit two people, so I would have preferred bigger bedrooms and smaller living room. On the other hand, the room was always kept clean, the towels and the bath robes were changed daily, so I can't say anything negative about the cleaning service. Breakfast was great, with a lot of options. Some evenings were supposed to have a certain theme, but this was reflected in the decorations, rather than the food. I have to say, although the starters and the desserts were really good, the main course food was defenetly not reaching a five star level. Otherwise, the reception staff was keen on helping us, they were extremely friendly and willing to solve each and every problem. If they made a mistake, they will do everything to make sure they made up for it. The hotel offers free transport to the slopes with a shuttle bus that arrives every fifteen minutes, which is great, because parking your car in the city will cost you 15 BGN (local currency) every time you enter the parking lot. Also, they have a rental service for skiing equipment and will also offer you a heated room for equipment storage. Overall, our impression on the hotel was a good one, but the facts that I pointed out made me rate this hotel with only 4 stars.
FromUS$72
3/55 Reviews
0.46km from Victoria
Very good hotel. 10 min slow walk to ski gondola and they have a free shuttle and a very helpful driver. Very close to main road with restaurants and supermarket. The hotel is brand new. Room (we took the on bedroom apartment) is very big and specious . The have a fully equipped kitchen with an oven, dish washer and a washing machine (whice is very helpful during family vacations). 2 indoor pools, big and hot jacuzzi and sauna (didn't have a chance to see what they have outside). Good breakfast. They even gave us food for the road as we checked out in the middle of the night. Its very recommended.
FromUS$70
4.4/5Excellent10 Reviews
0.48km from Victoria
I stayed in Regnum Hotel in August for almost two full weeks. I'm very satisfied with the entire service and the premises of the hotel. Staff was very polite, helpful and professional. I found the Covid related customized organization excellent, all measure were taken to make their guests feel safe and calm - staff was constantnly working and moving around with masks and gloves, food service was well-set on a buffet basis with strict assistance from the staff, no guests were allowed to self-serve food. The room where we stayed was very clean and offered the needed comfort having in mind that we were with a six months old baby. We used the outdoor pool which was very clean and well taken care of. As guests of the hotel we were also welcomed to use free of charge Regnum Thermal Spa spot in Banya village - another pleasant spot for relaxation with outdoor pools with mineral water. I would definitely return to this hotel again!
FromUS$65
4.1/5Very Good10 Reviews
0.49km from Victoria
We had a great ski holiday in Bansko for Feb half term and Predela 2 and its staff were one of the main reason for it. We booked our airport transfer with the hotel, and Ivan, their chauffeur met us at the airport and ensured we had a very pleasant travel to Bansko, driving really carefully and offering us refreshments and snacks. The check in process was straight forward and we were given they keys to our apartment. We booked a two bedroom apartment, it was on the 3rd floor of the building and the views of the mountains were just beautiful. The apartment layout was quite good with open plan kitchen and living room and two bathrooms.The beds were very comfortable and the apartment was clean and well heated. There is no daily housekeeping but they will clean and change bedding and towels if you ask them. The hotel is great for skiing too, there is nice breakfast at the restaurant which sets us for ski in the morning, we hired our ski from the ski shop at Mountain View Resort, on their recommendation, it is a short walk to the ski road which we used to ski to the Gondola station in the morning. It was quite busy at the station probably die to the school break so early start will help. We kept our ski at the ski shop overnight. We were very lucky with the weather we had blue sky for four days and the skiing was just beautiful. We found the facilities of the hotel quite good too the pool was clean and warm, my kids also enjoyed the jacuzzi and the sauna and steam room were very useful for relaxing the muscles after skiing. Me and my wife also had a few massages, Dessi one of the massage therapist was great, highly recommended. For eating i would highly recommend the reasturant downstairs, we liked the atmosphere and its feel and the food was delicious. Service was quick and professional, Krassi the waiter was very helpfully recommending dishes and wine. We also dined a few evevnings outside, we particularly liked Banski Han and Matsurev Han, great atmosphere and food. Bansko is a beautiful little town and we would recommend visiting the church and the old town. We had a great holiday and cannot wait to return again in Feb 2020.
FromUS$29
4.4/5Excellent10 Reviews
0.52km from Victoria
On the plus side - lovely hotel with great spa facilities - very relaxing after a day on the slopes. We had a huge room, right at the top, with good views to the Pirin/ski area, as well as the other way to the Rila mountains, and an indoor 'balcony' (a raised seating area/lookout point), which was a perfect place to admire the view, whilst keeping warm. The only thing that would have improved the room would be the provision of tea- & coffee-making facilities in the rooms, which I would expect from a 4* hotel. Hotel in a good location, 5-10 mins walk from the ski lift, 20-25 mins walk to the old town. On the minus side - The only thing which let the hotel's 4* rating down was the food. There was not much variety with the suppers from night to night - the same type of salad (tomatoes, cucumber, olives, feta-style cheese, onions), followed by some pieces of chicken / pork / fish, sometimes a bit leathery having been out for an hour or two keeping warm - with little for vegetarians apart from cheese /egg / the vegetables that accompanied the meat & fish. Puddings were a little reminiscent of the 1970s... And as for the chicken schnitzel on our first night, it bore no resemblance to chicken in shape, texture, colour or taste, and was quite the worst thing I have tasted for many years. I couldn't eat it. We ended up on several nights walking down to the old town to eat in the many mekhanas (taverns) which had good food and more atmosphere. I recommend not going half-board here. However, the buffet breakfasts were fine, plenty for hungry skiiers, and a reasonable choice. Another minus was that the TV in the dining area was always on 'Box TV' with music videos. I'm no prude but considered these videos, which almost all involved very scantily clad girls in provocative poses, to be quite sexist and offensive to watch, particularly while having breakfast, and inappropriate for a family hotel.
FromUS$42
0/50 Reviews
0.54km from Victoria
Property Location When you stay at Apartment in Edelweiss Inn in Bansko, you'll be 13 minutes by foot from Bansko Ski Resort. This apartment is 6.2 mi (9.9 km) from Dobrinishte Ski Resort. Rooms Treat yourself to a stay in one of the 20 guestrooms, featuring fireplaces. Rooms have private balconies. Kitchens are outfitted with refrigerators, ovens, and stovetops. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Amenities Take advantage of recreational opportunities offered, including a spa tub, a sauna, and a fitness center. Business, Other Amenities Featured amenities include a 24-hour front desk and an elevator (lift). Self parking (subject to charges) is available onsite.
FromUS$28
4/5Very Good10 Reviews
0.54km from Victoria
What can I say... Kalin and Elena are two of the warmest, most beautiful people we've ever met. They welcomed us with open arms for our 10 day stay with them, and made it so hard for us to leave I can't really describe how they made us feel, but within an hour of arriving it genuinely felt like our second home They made our holiday what it was, and nothing was too much trouble for them. I'm convinced that Kalin is my brother from another mother We couldn't stay anywhere else when we revisit Bansko, and I feel like we have made friends for life
FromUS$21
4.1/5Very Good10 Reviews
0.57km from Victoria
A nice looking and relatively cheap hotel close enough to the gondola and a free regular minibus to the gondola with mostly friendly staff are about the only nice things I can say about this "Four Star" hotel. The room doors provide absolutely no isolation from the corridors meaning even a quiet conversation is quite audible when trying to rest after a day up the mountain, this wouldn't be too much of a problem if other guests were even the slightest bit courteous, but instead they allow their young children to run up and down the corridors screaming and playing with toys from the creche. The Wifi has generally excellent coverage, however this coverage is useless. The connection to the internet itself is essentially nonexistent, or if you can get some packets through expect that it will be for 10 seconds at the most before you are cut off. The food is alright at best, a varied selection each night with a solid salad bar, but that's about all I can say. Juice at breakfast is massively watered down (unless you press the button and wait for the four seconds of water that flows before the regular strength apple or orange begins) and don't expect to be able to use the water fountain during dinner you must buy drinks from the bar at dinner. We had two "identical" rooms, but for some reason one had AC and the other didn't, one room could also receive digital TV reception with a suitable range of satellite channels, while the other room two doors down only had an analogue satellite signal meaning between our family we had totally different channels available, this is not the end of the world surely, but it's issues like this that should give you an indicator of the attention to detail being applied at this hotel. The staff while polite and apologetic are completely useless when it comes to providing any kind of corrective action, and while I am sure that isn't their fault, the experience and service are a low 3 star at best. Bansko is a great town and the mountain has some great routes and views, but avoid this hotel if you value your sanity, or at the very least make sure your room is not on the ground floor anywhere near the Creche and maybe buy a data roaming add on since you'll need it!
FromUS$43
3.5/510 Reviews
0.69km from Victoria
Situated at the foot of the Pirin Mountains, the Maraya Hotel Bansko is only a 10-minute walk from the centre of Bansko and the valley station of the ski lift, taking you up to 2,600 metres above sea level.The hotel offers a restaurant, a lobby bar and a free shuttle to the ski lift. A free of charge sauna, indoor swimming pool, steam bath and fitness centre are at guests disposal. For business meetings a conference room and a safe are available.The Maraya Hotel Bansko is a heavenly place of sun and snow in winter, and an oasis of silence and tranquility in summer. It also offers a games room with ice-hockey e-games and billiards.  The hotel consists of 4 storeys and 2 wings in a beautiful, newly constructed building. All rooms and apartments are exceptionally luxurious, with modern and cosy furniture.All rooms are equipped with doors with magnetic cards and anti-allergic linen and pillows.Most rooms and apartments have their own terrace with exceptionally beautiful views towards the Pirin Mountains and Bansko. Some rooms offer views of the ski runs.  The cosy and beautiful hotel restaurant boasts elegant architecture and serves international and Bulgarian specialities, as well as a large selection of wines.Opening hours:Breakfast from 07:00 to 10:00.Lunch and dinner from 11:00 to 24:00.The lobby bar is open 24 hours a day and serves a wide range of drinks.
FromUS$27
4/5Very Good10 Reviews
0.77km from Victoria
Stayed with party of 8 family and friends in a short ski trip. Hotel is about 15 walk from town centre but there is a shuttle bus which is helpful. For skiing the hotel is well located only if the resort run is open which for our trip was not. The shuttle bus runs to the main lift station so this is fine although it would be good if the Shuttle ran to the upper station when the resort runs are closed. The hotel itself is very nice, clean and the staff are all friendly. The breakfast is ok buffet standard but we were not allowed to take coffee out of the breakfast room which seems a little petty. We had pizzas in the bar one night which were delicious but didn’t eat in the hotel other than that. The best part of the hotel is the spa which has excellent value treatments, a superb pool and a variety of sauna and steam rooms. Overall a great time and experience at this hotel.
FromUS$50

Hotels Near Victoria In Bansko Review

3.5/55 Reviews
Three of us stayed at the gardenia for 5 nights. Very good first impression, welcoming staff at reception and nice communal area. Rooms are comfortable and have most things you will require on holiday. Decent hairdryer in the bathroom, basic supply of toiletries, mini bar etc if required and plenty of plug sockets in the room. I had a room with a high window and no view, but i didnt spend that much time in the room so it wasnt an issue for me. Breakfast was fab, good selection and constantly topped up. I would definetly stay at this hotel again and recommend it too. The one disappointing thing was that we had 2 double rooms.. one was for a couple and one for a single person. Both bed and breakfast. The room rate for the single person for the stay was more expensive than the room rate for the couple. Reception informed us that was hotel policy. Maybe policy but definetly seemed unfair for one person to pay more for b and b and the exact same room as two people were sharing and having b and b for less! Makes no sense. Apart from that staff were lovely and good hotel
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FromUS$48
4.4/510 Reviews
Our party of 6 couldn't have received a more friendly and welcoming stay. Mariana and Marin + their family and friends, extended us fantastic hospitality. Mariana served us amazing home-cooked meals - including a variety of warming soups and slow-cooked meats, in their open-fired dining room; just what we needed after our days on the piste. Some excellent wines were on offer to top everything off. We really couldn't have enjoyed our stay more. The rooms were very clean and comfortable, and the hotel was very family-friendly; nothing was too much trouble for our hosts. Thanks for helping to make our week special (and ssh, don't tell too many people about your 55 Marin).
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FromUS$22
4.8/510 Reviews
We visited in February, myself and my 10 year old twins for a ski holiday. I chose the Rahoff Hotel on the basis of the previous wonderful reviews and I wasn't disappointed, it was as described and so much more. Kris and Maria are amazing and I can't sing their praises enough, such a warm and friendly couple who's aim is to ensure their guests have a really great holiday. Kris and Maria have a great team working with them, a chef who cooks really tasty Bulgarian fare but if you have a a particular request she will cater to your needs, I have to mention to Mario such a nice person, he waits on in the restaurant looking after your you. The cleaners also take pride in their role, lovely ladies keeping the rooms spotless with daily fresh towels. I was originally put off going to Bansko skiing due to the Gondola queues in February, they are long however Kris offers his guests a route that you can get the Gondola at the mid station completely avoiding the queues altogether. The Hotel is a short walk to the Gondola and an even shorter walk to the Old Town of Bansko, a really pretty town. Thank you Kris & Maria you made our holiday and we will be back to the Rahoff for our next Ski holiday.
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FromUS$27
4.6/510 Reviews
Very nice hotel. Walking distance to the city center and restaurants. Very friendly stuff, private parking, warm rooms. Extra heating can be provided upon request. Very clean and nice rooms with balcony.
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FromUS$28
3/55 Reviews
Very good hotel. 10 min slow walk to ski gondola and they have a free shuttle and a very helpful driver. Very close to main road with restaurants and supermarket. The hotel is brand new. Room (we took the on bedroom apartment) is very big and specious . The have a fully equipped kitchen with an oven, dish washer and a washing machine (whice is very helpful during family vacations). 2 indoor pools, big and hot jacuzzi and sauna (didn't have a chance to see what they have outside). Good breakfast. They even gave us food for the road as we checked out in the middle of the night. Its very recommended.
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FromUS$70
4.1/510 Reviews
We had a great ski holiday in Bansko for Feb half term and Predela 2 and its staff were one of the main reason for it. We booked our airport transfer with the hotel, and Ivan, their chauffeur met us at the airport and ensured we had a very pleasant travel to Bansko, driving really carefully and offering us refreshments and snacks. The check in process was straight forward and we were given they keys to our apartment. We booked a two bedroom apartment, it was on the 3rd floor of the building and the views of the mountains were just beautiful. The apartment layout was quite good with open plan kitchen and living room and two bathrooms.The beds were very comfortable and the apartment was clean and well heated. There is no daily housekeeping but they will clean and change bedding and towels if you ask them. The hotel is great for skiing too, there is nice breakfast at the restaurant which sets us for ski in the morning, we hired our ski from the ski shop at Mountain View Resort, on their recommendation, it is a short walk to the ski road which we used to ski to the Gondola station in the morning. It was quite busy at the station probably die to the school break so early start will help. We kept our ski at the ski shop overnight. We were very lucky with the weather we had blue sky for four days and the skiing was just beautiful. We found the facilities of the hotel quite good too the pool was clean and warm, my kids also enjoyed the jacuzzi and the sauna and steam room were very useful for relaxing the muscles after skiing. Me and my wife also had a few massages, Dessi one of the massage therapist was great, highly recommended. For eating i would highly recommend the reasturant downstairs, we liked the atmosphere and its feel and the food was delicious. Service was quick and professional, Krassi the waiter was very helpfully recommending dishes and wine. We also dined a few evevnings outside, we particularly liked Banski Han and Matsurev Han, great atmosphere and food. Bansko is a beautiful little town and we would recommend visiting the church and the old town. We had a great holiday and cannot wait to return again in Feb 2020.
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FromUS$29
4.6/510 Reviews
I had heard amazing things about this hotel and I must say staying there felt as if I was at the wrong place. Personnel was very polite, helpful and nice. Room was relatively clean and so were the common areas. By no means can I say it was impeccably clean though. The interior desperately needs renovation if the hotel wants to live up to its customers expectations. Furniture, walls, sockets and switches are worn out and simply don’t give the feeling of a cozy 5-star mountain hotel as they should. Beds are rather basic and not very comfortable. I did overhear other people discussing that over breakfast as well. Restaurants’ furniture can also use some renovation and definitely more natural fabrics for the table cloths. Valet parking was a nice touch. Hope next time in the area I see an improvement.
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FromUS$81
4.4/510 Reviews
We arrived early morning to be greeted by Dimitar at the front desk, a matter-of-fact kind of guy but super efficient. He got us settled in in no time! Every morning we had the pleasure of greeting Boyan, the Restaurant Manager. Not only was he friendly and engaging, but he went out of his way to source gluten free bread due to someone in our party having a gluten allergy. His team, despite struggling to speak English, never shied away from helping out and keeping our table clean. He is a true credit to the establishment. Sabina & Nikoleta, were super pleasant and efficiently helped us with all our questions and requests, especially facilitating a late check out and arranging cleaning accordingly. Mariyan, is a spritely fellow, loaded with local knowledge which he graciously shared as he drove us around town. He always wore a smile and can-do attitude. We stayed in a one bedroom apartment which was more than adequate for our needs. It was warm and comfortable and the daily house service was impeccable. I forgot our house cleaner's name but she deservers equal praise for making our apartment liveable everyday. The hotel is about 1.3 km from the ski lift gondola. Shuttles leaves ever 10-20 minutes on average. There was always space for people and ski gear. The afternoon shuttle back to the hotel was easy to find after a long day of skiing. The Hotel has a mini market. This did not necessarily address our self-catering needs. But it was good for emergencies. Shopping felt most cost effective at Happy Supermarket (a short walk from the Gondola) and then at Aldo, again in the same area. Vegetarians will struggle to find a wide variety of vegetables and the little they have is costly. The hotel boasts a heated indoor pool that never felt crowed, even during the half term holidays. There's also a hot tube which is a favourite for aching skiing muscles. This tub can get crowded. The steam and dry saunas were fun! The Spa treatments were great too. The kids are insisting we book the same hotel and same room again. That says a lot for the experience they've had...
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FromUS$84
4/510 Reviews
I have just arrived back from Bansko today after our annual trip with the lads. I also stayed in the Kasa Karina in February with my family. This hotel couldn't do enough for us on both occasions especially this last week when the local government have locked down the area . Most if not all the hotel's were closing leaving guests without anywhere to stay or eat. The Kasa Karina stayed open , fed us daily and kept us updated throughout. The hotel is clean and tidy and the food is good. The staff are friendly too. Will definitely be going back next year.
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FromUS$41
4.5/510 Reviews
My husband and I travel a lot and we are fascinated and impressed by Lucky Bansko. The hotel fully meets all the requirements for high class service! The whole attitude of the staff, the food, the cleanliness and the personal attention to each guest! They have a personal approach to all clients and children! I want to especially thank the girls from the Reservations Department in Sofia, Tsveti from the reception, Eva Laleva from the restaurant La Bistro, Pascal from the Spa and everyone who made us feel at home! I can't wait to be your customers again!
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FromUS$142
3.7/510 Reviews
It is a really nice apart hotel. The check-in process was also very good and fast. Reception service is very good. We stayed at a studio with a large bed. The room was really cozy and warm, also very clean. You can really enjoy your sleep. The only thing, that bothered me was the shower cabin. It leaked, and the levels of the bathroom were strange, so we had a little pond in the bathroom. The spa facilities that the hotel offers are two saunas and a steam bath, as well as swimming pool with hot water and a jacuzzi. The shower in the steam bath and sauna sector wasn't in it's best condition, but that is a minor issue. Also the swimming pool is not quite big, so if there are more than 7-8 people it get's crowded. Also the jacuzzi is a little bit strange, but it gives you a kind of a massage. The restaurant is also very nice. We were on a HB basis, and both, breakfast and dinner were OK. Prices are also affordable. It was a great experience. The hotel offers garage for your car. I would surely recommend it.
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FromUS$40
4.3/510 Reviews
We spent our skiing holiday at the "Premier Luxury Mountain Resort" in Bansko. We booked a room in this hotel, hoping for a five star vacation, but I would rather rate it by four. The thing that bothered us the most is the fact that the hotel spa was very crowded. The hotel has a lot of rooms, but only a small pool, two jacuzzis which are constantly full and different types of saunas, all of them offering few sitting spots. Also, the other guests did not respect the pool policy, so children and adults were constantly jumping in the pool, preventing us from having a relaxing time. The lifeguard or the spa staff were not acting in any way in order to keep a peaceful atmosphere in the spa area. We had a huge room with an inside staircase, two bedrooms, two living rooms, two bathrooms. The room was very spacious, although one of the beds was kind of small and could hardly fit two people, so I would have preferred bigger bedrooms and smaller living room. On the other hand, the room was always kept clean, the towels and the bath robes were changed daily, so I can't say anything negative about the cleaning service. Breakfast was great, with a lot of options. Some evenings were supposed to have a certain theme, but this was reflected in the decorations, rather than the food. I have to say, although the starters and the desserts were really good, the main course food was defenetly not reaching a five star level. Otherwise, the reception staff was keen on helping us, they were extremely friendly and willing to solve each and every problem. If they made a mistake, they will do everything to make sure they made up for it. The hotel offers free transport to the slopes with a shuttle bus that arrives every fifteen minutes, which is great, because parking your car in the city will cost you 15 BGN (local currency) every time you enter the parking lot. Also, they have a rental service for skiing equipment and will also offer you a heated room for equipment storage. Overall, our impression on the hotel was a good one, but the facts that I pointed out made me rate this hotel with only 4 stars.
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FromUS$72
4.6/510 Reviews
We used this family hotel on our summer expedition around Bulgaria. It was a lovely experience, everyone was really friendly, helpful and spoke perfect English. The food was great and home cooked to ordered very good value. It is about 500 Mts from railway and bus station and easy to find. I have no hesitation in recommending it for a stay at any time of year
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FromUS$34
3.8/510 Reviews
Ah, where should I start...Evelina "Palace" Hotel is definetly not a 4 star hotel, at most 2! Definetly not a "palace", don't get fooled by its name. The hotel looks old , there was hair on the bathroom floor when we arrived. There is a pretty ok small sauna and an inside almost-warm swimming pool. The water and the hall where the pool was were too cold for me and I used them only once. The food was average, little choices and it looked like there were many processed foods like frozen: pies, fishfingers,some kind of schnitzel. For halfboard,no drinks for dinner, not even water. At breakfast no real coffee. But the worst was the attitude of the "lady" that was supervising the place. I do hope that she is not the owner! She was rude and was treating us like nothing but a source of money and that's it! She accused us of breaking some glasses, with no evidence, and of course, without being true. Then she tried to extracharge us for drinks we did not have. She showed us a receipt for 5 leva, that was not signed, so obviously we did not order those drinks. When we confronted her and told her that what she was doing was cheating on turists she apologised. We were a big group and everybody had an extracharge for something theysaid they did not have, some of them for large sums of money, up to 60 leva. Her attitude left us with a bitter taste and it is such a pity that something like that can ruin your holiday, because Bansko is a nice mountain town with good slopes which can assure you a nice winter vacation.Fortunately we had a nice funny group and the vacation was not a total fiasco, but please, DO NOT let yourself be fooled, DO NOT PAY FOR SOMETHING YOU DID NOT DO OR HAVE! As a plus....the hotel has a good location, big rooms, nice garden. It has a free shuttlebus to the slopes, but there are also many other hotels that have this service also. But everything was overshadowed by the attitude of the supervisor!
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FromUS$32
4/510 Reviews
What can I say... Kalin and Elena are two of the warmest, most beautiful people we've ever met. They welcomed us with open arms for our 10 day stay with them, and made it so hard for us to leave I can't really describe how they made us feel, but within an hour of arriving it genuinely felt like our second home They made our holiday what it was, and nothing was too much trouble for them. I'm convinced that Kalin is my brother from another mother We couldn't stay anywhere else when we revisit Bansko, and I feel like we have made friends for life
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FromUS$21
4.1/510 Reviews
A nice looking and relatively cheap hotel close enough to the gondola and a free regular minibus to the gondola with mostly friendly staff are about the only nice things I can say about this "Four Star" hotel. The room doors provide absolutely no isolation from the corridors meaning even a quiet conversation is quite audible when trying to rest after a day up the mountain, this wouldn't be too much of a problem if other guests were even the slightest bit courteous, but instead they allow their young children to run up and down the corridors screaming and playing with toys from the creche. The Wifi has generally excellent coverage, however this coverage is useless. The connection to the internet itself is essentially nonexistent, or if you can get some packets through expect that it will be for 10 seconds at the most before you are cut off. The food is alright at best, a varied selection each night with a solid salad bar, but that's about all I can say. Juice at breakfast is massively watered down (unless you press the button and wait for the four seconds of water that flows before the regular strength apple or orange begins) and don't expect to be able to use the water fountain during dinner you must buy drinks from the bar at dinner. We had two "identical" rooms, but for some reason one had AC and the other didn't, one room could also receive digital TV reception with a suitable range of satellite channels, while the other room two doors down only had an analogue satellite signal meaning between our family we had totally different channels available, this is not the end of the world surely, but it's issues like this that should give you an indicator of the attention to detail being applied at this hotel. The staff while polite and apologetic are completely useless when it comes to providing any kind of corrective action, and while I am sure that isn't their fault, the experience and service are a low 3 star at best. Bansko is a great town and the mountain has some great routes and views, but avoid this hotel if you value your sanity, or at the very least make sure your room is not on the ground floor anywhere near the Creche and maybe buy a data roaming add on since you'll need it!
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FromUS$43
4.4/510 Reviews
I stayed in Regnum Hotel in August for almost two full weeks. I'm very satisfied with the entire service and the premises of the hotel. Staff was very polite, helpful and professional. I found the Covid related customized organization excellent, all measure were taken to make their guests feel safe and calm - staff was constantnly working and moving around with masks and gloves, food service was well-set on a buffet basis with strict assistance from the staff, no guests were allowed to self-serve food. The room where we stayed was very clean and offered the needed comfort having in mind that we were with a six months old baby. We used the outdoor pool which was very clean and well taken care of. As guests of the hotel we were also welcomed to use free of charge Regnum Thermal Spa spot in Banya village - another pleasant spot for relaxation with outdoor pools with mineral water. I would definitely return to this hotel again!
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FromUS$65
4.4/510 Reviews
On the plus side - lovely hotel with great spa facilities - very relaxing after a day on the slopes. We had a huge room, right at the top, with good views to the Pirin/ski area, as well as the other way to the Rila mountains, and an indoor 'balcony' (a raised seating area/lookout point), which was a perfect place to admire the view, whilst keeping warm. The only thing that would have improved the room would be the provision of tea- & coffee-making facilities in the rooms, which I would expect from a 4* hotel. Hotel in a good location, 5-10 mins walk from the ski lift, 20-25 mins walk to the old town. On the minus side - The only thing which let the hotel's 4* rating down was the food. There was not much variety with the suppers from night to night - the same type of salad (tomatoes, cucumber, olives, feta-style cheese, onions), followed by some pieces of chicken / pork / fish, sometimes a bit leathery having been out for an hour or two keeping warm - with little for vegetarians apart from cheese /egg / the vegetables that accompanied the meat & fish. Puddings were a little reminiscent of the 1970s... And as for the chicken schnitzel on our first night, it bore no resemblance to chicken in shape, texture, colour or taste, and was quite the worst thing I have tasted for many years. I couldn't eat it. We ended up on several nights walking down to the old town to eat in the many mekhanas (taverns) which had good food and more atmosphere. I recommend not going half-board here. However, the buffet breakfasts were fine, plenty for hungry skiiers, and a reasonable choice. Another minus was that the TV in the dining area was always on 'Box TV' with music videos. I'm no prude but considered these videos, which almost all involved very scantily clad girls in provocative poses, to be quite sexist and offensive to watch, particularly while having breakfast, and inappropriate for a family hotel.
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FromUS$42
4/510 Reviews
Stayed with party of 8 family and friends in a short ski trip. Hotel is about 15 walk from town centre but there is a shuttle bus which is helpful. For skiing the hotel is well located only if the resort run is open which for our trip was not. The shuttle bus runs to the main lift station so this is fine although it would be good if the Shuttle ran to the upper station when the resort runs are closed. The hotel itself is very nice, clean and the staff are all friendly. The breakfast is ok buffet standard but we were not allowed to take coffee out of the breakfast room which seems a little petty. We had pizzas in the bar one night which were delicious but didn’t eat in the hotel other than that. The best part of the hotel is the spa which has excellent value treatments, a superb pool and a variety of sauna and steam rooms. Overall a great time and experience at this hotel.
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FromUS$50
3.5/511 Reviews
Hotel is beautiful, room has small fireplace decoration that I love. Has washing machine, oven, stole, TV. My room has a tub which is nice to soak in hot water after hiking. Front desk are super friendly and professional. Unfortunately the restaurant didn’t work, it also said that there’s breakfast included but there wasn’t any. However I had a nice stay and would do it again. If you’re there during the summer you should definitely do horseback riding with bai Mino. Just go on the left-hand side from the lift and follow the signs. Great price and time spend.
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FromUS$28
3/511 Reviews
There is no hot water bathing, no slippers and toothbrushes. The hotel staff are unlocking the room when we are not there. I feel that our stuff has been turned over and the order is written on 61 euros and two rooms to the store to pay 65 euros when swimming. The clothes locked in their cabinets can also be opened and stolen by 200 euros.
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FromUS$48
3.2/510 Reviews
I tell you we were in 'awe' at the wonderful ambience of the building. 'WOW!' Check it out!! Check-In went without a hitch. The pool was very good. The hotel was next to the beach. The staff we met especially the dining room door manager, he's great! They were all excellent. The food? Do you like chicken?? (LOL!). The chef was a nice man. But we thought; "Get in the crowded mayhem to get your food!" (A typical holiday manic pastime! not a hotel gripe!). Plus there were staff organised games for children. (Excellent!!). Give a sneeze and your on the beach, 'wow!' How close is 'that!' So, whats the catch? We were in a room directly above a 'huge,' 24 hours a day, outdoor ventilation fan. THE NOISE!!! Sorry, it 'cannot' be moved! It was a matter of;; "I'm sorry, did you say something?" "Pardon?" (dur'gh, better text each other!). Ever tried to sleep in the equivalent of a Discotech? We asked for another room, but was told there were none. So we walked around, inside and out, and made certain 'secret enquiries,' and found many rooms spare??? Oh dear! Tiny sheets that slid off and were out of the window by morning. Ever heard of fitted sheets? The room was spacious, (positive). Cleaned regularly, (positive), but a bit of a drain smell. Television; (positive). Balcony, (positive). Best be security minded for that one! As 'all' large holiday hotels can be got through from one room to the next over the balconies. Nice smiling, chatty piano player in the evenings! The 'crunch!' was, that the mattress was stinking, brown, heavily urine stained!!? So why do the cleaners not see things, and check when the room is prepared for you?? That was health and safety gone mad! Ever heard of disease? Tried to talk to a manager, but never found him. Tried to explain to low english speaking reception staff. (No luck), So I took pictures, and showed them the 70% old pee stained mattress. "Hey, its military camouflage!" Got it changed 2 days later. 'OH,' and please don't flood their bathroom due to the silly shower curtain wafting out!
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FromUS$122
4.1/510 Reviews
The hotel boasts an excellent location on the Black Sea. It is within walking distance of the fairground attractions and general nightlife at one end of the strip. This provides the opportunity to have a good nights sleep away from the direct centre of the nightlife yet to be only minutes away from the same on foot. It is fair to say most hotel staff do not speak English or at least not well, and we have found the majority of holiday makers tend to be Russian or Romanian. This should not put British travellers off booking this hotel. There is a plentiful variety of food on offer in the restaurant. Pancakes and syrup in the morning are something we have looked forward to in the morning in particular! Martin is a big hit with popcorn, chips, burgers and sausages etc in the poolside snack bar too. He is warm and friendly and keeps everyone happy. Our room is a generous size with a separate room for us and a sofa bed for the kids in the living room area. They have a television as do we in our room. There is a fridge in the room, a hairdryer and two toilets, the latter being handy with two young children. On the negative side,the shower in the room is a little difficult to fully close to prevent water leaking out. You need to be a little careful in there as a result. Also, the "movie" afternoon for the kids on a Monday wasn't run on time and the hotel were not great at informing people what the issue was and when it would be on. Turning to the entertainment team, Yasia manages the team extremely well. They are all friendly, bright, energetic and speak English well. They not only have activities for children but try and get the adults involved too. This includes, but is not limited to, water polo, darts, table tennis, water aerobics, face painting and plenty of dancing. They operate every day except for Monday. The girls in the entertainment team are equally brilliant at engaging with the clientele. Our children have clung to Yasia and Nastia in particular but love all the team generally too. We would certainly return and hope that Yasia, Nastia and the other girls are here again next year to keep our kids entertained and to equally get us engaged in some of the poolside activity too. Sachin & Noreen
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FromUS$135
4/55 Reviews
We visited this hotel when it had been open for a month. We picked it because it was 5 star adults only. We had requested a room on a higher level but rejected the room offered on the first floor as our poolside sea view was completely obliterated with a view of the reception roof. All sorted well by the receptionist on duty. Our room was good size, comfortable and with a good bathroom. It was kept spotless during our stay. There were a number of pools that we chose to avoid as they were all cold so we chose to only use the jacuzzi (along with everyone else!) Plenty of sun beds but extremely poor quality, they looked like they had been bought as a job lot from Wilkinsons. They were uncomfortable and we saw a number broke during our stay. Certainly not 5 star beds. The pool bar was so badly placed that you were only able to visit it from one side (or be able to walk on water!) Drinks from the PoolTerrace and was hit and miss with no poolside service at all . Drinks machines invariably not functioning. If you wanted a drink you had to visit the bar in Reception. Very pleasant staff at the main bar. Food choice and quality was poor (for a so called five star hotel) Lunch was a disaster in the a Steakhouse restaurant(I ate pizzas for a fortnight). Absolutely no chef enthusiasm whatsoever. Crystal Restaurant superb (we visited twice) but no real variety but the Mediterranean Restaurant was a disgrace. A long walk and shared with children (albeit in a different area with more uncomfortable seating) All in all we felt that the restaurant staff lacked either enthusiasm or get up and go. We were told indirectly that they apparently were frighted of the clients. This should not have been the case as even during the worst of service from them we made no comment (although chose not to tip). 24 catering was also hit and miss especially during the day . However the “Lounge” was excellent after dinner service at night.. We spoke at length with Valia pointing out our likes and dislikes. We appreciated that it was a new hotel with teething problems and there needed to be a bedding in process. We did feel that service and food improved vastly when he was onsite, staff seemed on the ball but it went straight back when he left. My final moan was the fact that whenever we wanted to sit outside we were drowned in fag smoke. It’s just not fair that al fresco means you have to sit with these selfish people. The hotel needed to recognise that and provide outside no smoking areas. We actually get ill when we are around people smoking and I feel sure we are not the only ones. Final thoughts. Too close to Sunny Beach (a dreadful place) and definitely not five star even though that’s what we paid for. We will not be revisiting.
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FromUS$246
3/55 Reviews
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FromUS$83
4.3/510 Reviews
We arrived at reception and were checked in by a lovely friendly lady who gave us our keys and a map, we stayed in Cascadas 19. For the remainder of our stay (Mon - Thursday) I found the staff to be friendly enough. Our first impression was Wow! as we walked to the apartment. Unfortunately we were situated right on the end of our block next to a building site that is to be a new block of apartments with the (busy) road behind us. The workmen start at 7. 45 am so the hammering, power tools etc meant we weren't having a lie in! It is also unpleasant to sit on the balcony with a cup of tea watching a builder clearing his throat and hawking up phlegm at 8am. Pros Beautiful, safe, gated complex with keys needed to open and close the gates (very reassuring if you have children) and security staff walking around Immaculate grounds with gorgeous landscaping that is lit up very prettily in the night Stunning clean pools with plenty of sunbeds Supermarkets and bars/restaurants on site that charge the same prices as in Sunny beach so not trying to rip you off Large, modern, comfortable apartment with a fab balcony Lovely soft, clean towels and free toiletries Kettle, toaster, hairdyer, iron, washing machine in room (our iron was broken, we asked at reception and had a new one delivered the next day) 15 min walk from the main strip so you are close enough to walk in but far enough away that the noise etc is not bothersome Cons Noise from builders! Make sure you are placed somewhere other than block 19 or 20 until the new apartment block is finished. No cooking utensils such as a spatula, slotted spoon etc and just one saucepan and one frying pan The hot water is SCALDING, a sign warning of this would be helpful As previously mentioned the sheets don't cover the mattress and there is no mattress protector so you are lying on the bare mattress, not nice! Also you only have one pillow. No mosquito netting, this is the only place we've stayed in Bulgaria that doesn't have a it and I found this very strange. Inattentive staff in the restaurant, we had to go looking for them to order a drink This is a beautiful complex let down by a few stupid things that would make it perfect. They have gone to the trouble of using high class materials, landscaping and lighting everywhere and then fail to provide suitable bed linen and cooking utensils, it makes no sense, in previous reviews the ill fitting sheets have been mentioned numerous times dating back years, the management seem to cut and paste a stock response and then do nothing about the problems highlighted.
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FromUS$72
4.8/57 Reviews
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FromUS$41
5/511 Reviews
We ate three meals and the location was good and comfortable. It was low season, so it was nice to stay at a reasonable price.
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FromUS$105
4.3/510 Reviews
We stayed at the Iskar at the end of August for a family holiday. The rooms certainly weren’t luxury, but they were spotlessly clean and the beds were very comfortable, also there was air con in the room. The food was excellent. It was mostly Bulgarian, but I’m a vegetarian and made a good, tasty plate every day. My 8 year old step daughter also loved the food. There were snacks available by the pool, and ice cream in the afternoons (the melon ice cream was especially delicious!). Really, what we chose this hotel for was the pool which, as for the rest of the hotel, was spotlessly clean, as were the sun loungers and tables. The pool was huge so you could swim without being crowded, and we could always find a sun lounger. Cocktails from the pool bar were lovely and alcohol was certainly not skimped on! The beer was good too. Water slides were really fun. As for the rest, it’s five minutes to the beach, and there are shops all around. There’s also a currency exchange and little shop in the hotel. It’s excellent value for the price. Would definitely recommend the Iskar and we hope to return next year.
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FromUS$68
4.4/510 Reviews
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FromUS$85