Customer Support

Explore Guest Reviews of Hotels in Sichuan

Crowne Plaza Chengdu Panda Garden

Crowne Plaza Chengdu Panda Garden

4.8/53314 Reviews
Panda base/Theatre General Hospital
This was a first class experience at a first class hotel. Right from the start I was made to feel at home and was allowed to check in much earlier than 2pm which was ideal as I could freshen up before going to my future work place. In addition, complimentary breakfast was added to my reservation which again was a big bonus and the choices were fantastic. The grounds around the hotel are very nice to take a walk and the hotel is very near to many restaurants. The room itself was comfortable and great value for money and even having a bathtub was nice to use at the end of the day. This is a great place for anybody to stay and is family friendly which is convenient to go and see the pandas. All the staff were fantastic but I must mention Paul who really went that extra mile to make stay comfortable and even exchanged his Wechat in case I needed any help. His professional approach and English speaking ability is a great asset to the hotel. I will definitely be returning soon.
Ocean Spring Resort Chengdu - MGallery

Ocean Spring Resort Chengdu - MGallery

4.8/51337 Reviews
This resort is nothing short of amazing and I would definitely rate this resort 10/10! I have a young toddler aged 18MO & elderly parents above 70YO during this stay and we absolutely loved our stay here. Value-for-money (we stayed during off-peak season, weekday, about RMB1000/night for our original room type), relatively new, clean & big rooms. Some noteworthy details: - Service is top-notched. Staff were friendly & very helpful. We could see that they really put in their heart into the work they do. They even gave our little one a panda toy & she loves it - a really nice gesture by the resort. - The resort is located at Jintang, a hot spring precinct. With Trip.com, we booked the hotel bundle/package and it was fantastic. The key items in the package include: (a) A free strawberry picking experience at a nearby humble farm called 许姐草莓采摘. Each booking entitles you to 500g worth of strawberries (transport at own expense, only about RMB10 by Didi). The strawberries were big and juicy, we were lucky cos they are in season now! (b) 40-min Himalayan Salt Therapy/Bath for 1 pax/room (c) Outdoor hot spring experience for the whole family (my 18MO loves it too!). There are many pools to choose from & we could find one which was not too hot for our baby. This is otherwise chargeable from RMB228/pax to RMB468/family of 2A1C. (d) Bicycle rental, but we didn’t try it as it was too cold. - Resort looks amazing, both indoors & outdoors! There were a number of activities for children to enjoy too but our naughty one is too young to appreciate it. Older kids will love them. - We also loved the hotel’s concept of having complimentary bottles of distilled water etc. which is really important to us as we needed a lot of water for our baby’s food. This meant that that we did not have to go to the trouble of finding a supermarket, which is quite a distance away. - We managed to snag a free upgrade to a Spring 2-Bedroom Villa due to our Accor Gold membership & it’s low peak season. All villas come with private pool - ours was available both on L1 & L2. - Hotel uses quality furnishing & Toto toilet, definitely a plus. Water pressure is great too. - We had all our meals at L’Orange as there are no nearby eateries & our time is limited due to our baby. The steamboat set is pricey but highly recommended! The fish & lamb meat (can be changed to beef at diner’s request) were fresh & really good. We liked all the other meat dishes too except for the dumplings. If you have Accor Plus membership, the usual discounts are available too. The hotel breakfast is also at the same restaurant. Breakfast selection was good even though there were not many guests. Areas of improvement: - Resort was able to provide a baby cot for our 18MO. However, the mattress was a little hard & the cot was creaky, it kept our baby awake. - The air-con ventilation vents are directly above the baby cot and it became too cold for our baby in the middle of the night. Couldn’t adjust the temperature no matter what. The staff managed to made it warmer the following night but it resulted in some loud noises, probably issues with the damper. - Rooms can be a little cleaner (e.g we saw dust balls on the floor). Thank you Ocean Spring Resort Chengdu! We had a great stay here. Will definitely be back!
Conrad Jiuzhaigou

Conrad Jiuzhaigou

4.8/5691 Reviews
Zhongzha Furrow Luneng Resort
The location is in the newly developed Luneng Hotel Group in Jiuzhaigou. Conrad is different from several other hotels in that it is really quiet here, and the rooms are all in a single-family house. The sense of privacy is very good. The view from the room is also beautiful. The front desk staff is very warm and thoughtful, and contacted us in advance to arrange the room and check-in fruit. Conrad and Hilton belong to the same family, and dinner was eaten at Hilton's Mai Restaurant! It was really super super super delicious and the service was also very very good. The overall feeling was very good.
Howdy Smart Hotel (Chengdu Chunxi Taikoo Li)

Howdy Smart Hotel (Chengdu Chunxi Taikoo Li)

4.7/54636 Reviews
Chunxi Road Commercial Area
Location is superb! We like to stay at this hotel is located about 200-300 meter(walking distance) away from the MRT station. The bus station is located right infront of the hotel, can take public bus no.335 to reach one of the attractions named 锦鲤(Jing Li). The food street, pharmacy, mini store are also located about 200-300metre away, and mostly are delicious! Their customer service is friendly and helpful! We can communicate well with the customer service as we can speak mandarin. Hotel room amenities are basic, provide what I need. Recommended to stay at this hotel if you are foreigner as not every hotel can accept foreigner.
Holiday Inn Guoshang (Tianfu International Airport Branch)

Holiday Inn Guoshang (Tianfu International Airport Branch)

4.4/5190 Reviews
Tianfu International Airport/Jianyangnan Railway Station
The hotel name is rather deceiving. When I booked, I thought it was IHG's Holiday Inn, but it's actually not. The location is somewhere in the middle of a village near the airport, but luckily they provided free airport pick up service (For international tourists, it's best to get a local number to call the hotel). Due to construction works nearby, the distance to the airport took longer than expected. But, overall the stay is okay as the room is nice and comfy.
Sonderia Hostel&Bar-lazybones

Sonderia Hostel&Bar-lazybones

4.3/5357 Reviews
Wenshu Monastery/Longhu Shangcheng Sky Street
Really lovely hostel! The staff are so nice and helpful, and they speak perfect English! They have free events which was fun and an awesome way to meet other backpackers! We stayed in a private room, which was nice! The room itself was clean, stylish, and comfortable. The bathrooms were also nice! Just sometimes no hot water for showering at night. Overall really good hostel, would definitely come back! Oh and lots of good restaurants and convenient stores around.
Poshpacker Flipflop Youth Hostel (Taikoo Li Chunxi Road Metro Station)

Poshpacker Flipflop Youth Hostel (Taikoo Li Chunxi Road Metro Station)

4.6/52259 Reviews
Chunxi Road Commercial Area
My sister and I have really enjoyed our wonderful stay in Chengdu, and largely due to a wonderful stay experience at this hostel. Chayenne and Zoey have been incredibly kind and helpful. Just ask them for some tips and they will be sure to give you some really nice recommendations, and I would say they have carried the vibe of the hostel well. Oh ya, don’t forget to try out the Sichuan opera, best decision ever. The room is nice and neat, pleasant stay. We had some issues with our first room, and was given a new room immediately. Oh ya, the housekeeping aunties are very nice too, try talking to them, they are real sweet. Do try their coffee bar at the rooftop too, Aloha coffee and Waikiki Beach coffee are my favourite.
Minyoun Chengdu Dongda Hotel

Minyoun Chengdu Dongda Hotel

4.8/53290 Reviews
Chunxi Road Commercial Area
We are a family with one kid. The hotel had good service. The staff was very helpful. They helped us to book tickets to many of the tourist attractions so we could avoid the crowd. The hotel is clean and the room was nice and spacious. Overall a great experience.
Qingcheng Mountain Quanqingyuan Hot Spring Homestay

Qingcheng Mountain Quanqingyuan Hot Spring Homestay

4.9/5107 Reviews
Qingcheng Mountain Town
The environment of this B&B is very elegant and the decoration is of high quality. The price is well worth it. The B&B is run by a family and the service attitude is first-rate. As soon as our taxi arrived at the door of the B&B, the boss came over to help us carry our suitcases, took us to the room himself, and gave us welcome fruits. When it was time for afternoon tea, fruits and snacks were prepared for us and delivered according to our requirements. The room is large and the yard is beautiful. There is a private hot spring on the balcony. There are dense woods outside the window, which can block the sun and keep you cool. It was very quiet at night and I slept well. The facilities are complete and clean. I recommend this hotel to Qingcheng Mountain.
JinShang Yun Su Apartment（Chengdu Kuanzhai alley）

JinShang Yun Su Apartment（Chengdu Kuanzhai alley）

4.8/5962 Reviews
Chengdu University of TCM/Kuanzhai Alley nearby area
Great and convenient location, to the point we extended another night stay. Only 200m to People's Park station, subway Line 2, which can connect you almost anywhere. Able to walk to People's Park and Kuanzhai Alley, even Tianfu Square if you can walk 2km. Also have a convenience store available downstairs of the same building, and Hong Qi store if you walk a bit further. Many tour agencies are on the opposite road, where you can book day tours. The tour bus pickup and drop off points are also only around 1km from this building, easy to walk to due to the extra-wide sidewalks. It's facing the main road so you can easily get taxis as well. The building is easy to locate, but the check in counter is more confusing to find. When looking in from the main road, the convenience store is on the left, so you need to go to the opposite side of the convenience store. You need to walk to the back of the building and find the entrance facing the wall with a car park boom gate. There is a security guard and there are lots of online delivery boxes. Then, access the elevator and the reception is on level 26. There was a washing machine and detergent available in our unit, which we utilized. Other than the clothes hanging bar in the kitchen, the rest of the unit lacked places to hang things such as wet towels. It was a 1 bedroom 1 bathroom unit with another queen bed in the living room. Hot water was always available though you have to fiddle with the lever and wait some time. The kitchen only had a water kettle and a few mugs. There's a primary school right beside the building and you can hear the students every weekday morning. (My photos were taken just before checkout so don't mind the mess) The owners are an exceptionally friendly couple who are hardworking and provide excellent service. They are open to feedback and we've told them what we think was lacking in our unit. Hopefully they will implement the small improvements. They also recommended a few restaurants to us that had good local food and were reasonably priced. Recommend to add them on WeChat prior to arrival and communicate your arrival time. They wait at the front desk past midnight if they don't know the guest's check in time. However, they can only communicate in Mandarin, so you may face some difficulty.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How to get cheap hotels on Trip.com?

    There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

  • What is the way to get lower prices at hotels?

    Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

  • How many hotels are listed in Trip.com?

    There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!

  • Can I cancel or change my hotel reservation on Trip.com?

    It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.

  • How do I contact trip.com customer service?

    You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.

Local Travel Info

Number of hotels46,608
Number of Reviews 5,092,293
Average Price(Weekday Night)CAD 57
Average Price(Weekend Night)CAD 58