WoodSpring Suites Hermitage - Nashville Airport

We are very unhappy with our reservation/stay at this hotel because we weren't able to get the room we had reserved. We made the reservation two weeks ago and I called the hotel directly yesterday around 3:30 pm to let them know we would be checking in late. I was told that our room would be held until we arrived. However, we were about 15 minutes away when we received a call from the hotel saying they did not have a room available for us. So we were not able to stay there. They had no real excuse because the said there were empty rooms but no one available to clean them and when we asked to speak to a manager we were told there wasn't a manager onsite. So instead of staying overnight after a New Year's Eve party we had to drive about 45 minutes to get a place to stay. I would not recommend this hotel to anyone!

Very clean and comfortable with ways to even Cook a meal, homie feeling.

There is literally no one at the front desk even during working hours. We were given two small pillows for a queen sized bed and haven’t been able to locate anyone who works here to ask for another pillow. There is also no one here to monitor some of the oddballs hanging around the hotel who may or may not be staying here.

$1 for an extra pillow is crazy especially when the room only comes with one extremely flat one.

the property is new built. that I like. Go inside poor house keeping and dirty rooms. don't like

Was not aware that the office hours had changed, we arrived shortly after 4 pm on the 5th to find the office had closed, fortunately we were able to reach the employee before she left to get our key cards, got into the room and found a piece of paper under the bed went to pick it up, it was a receipt from May 5th, look under the beds dust bunnies everywhere and a aluminum bottle. Also found a cracked shower floor which was filled underneath with expanding foam took pictures and as no one was available to enquire about it we used it, brought it up to the employee at the desk and informed him, he assumed it was fine, did offer another room but if they were okay with it we stayed instead of moving everything. It was spongy but should of never been given out for use, if it had happened that someone would slip and cut a foot on the crack a law suit could be started. After being there a week our pass card didn't work, fortunately there was someone in the office to reset it and no mention was given that it cost $7.00 for the use of towels makes me fill like I paid for them, maybe i should of brought them home. Will never stay there again.

Had a wonderful stay at this newly built hotel very clean, professional staff, although it was tough to find initially. I'm glad I was able to stay gete while in town for work! Would definitely recommend!!!

We had issues when checking in after hours, but the general manager and the daytime staff were very helpful. They went out of their way to help us. Would definitely stay there again, but would prefer to check in during business hours to assure things went smoothly.

Very comfortable and clean. The entrance is hard to find but otherwise thought the location was good. The late check-in seemed to be a bit rough for them even with prior approval but the staff was pleasant overall.