Krystal Beach Acapulco
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Krystal Beach Acapulco

Stay at Krystal Beach Acapulco in Acapulco, a 3-star hotel with 7.2/10 from 105 reviews. It offers good value with quality service, and prices start from US$87.

Check-In & Check-Out

From 15:00 until 12:00

Nearby Attractions

Playa Papagayo: 0.3 km away

Agencia Acapulco Yates: 0.05 km away

¡Recórcholis!: 0.32 km away

Amenity Highlights

Leisure: Karaoke, Beauty and makeup, Golf course

Pets policy: Pets are not allowed.

Food & Drink: Room service, Snack bar, Restaurant, Convenience store/kiosk, Bar

The above hotel prices are based on Trip.com for March 15-March 21.

Krystal Beach Acapulco

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Amenities
All amenities
Property Description
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Cleanliness7.3
Amenities7.4
Location7.5
Service7.0
Surroundings
Airport: Acapulco International Airport
(22.2 km)
Landmarks: Agencia Acapulco Yates
(<100m)
Landmarks: Playa Papagayo
(300m)
Landmarks: ¡Recórcholis!
(320m)
Landmarks: Cinépolis
(320m)
Landmarks: Iglesia Adventista del Séptimo Día Acapulco Central
(350m)
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8

Standard Room with Ocean View

2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
TV
Ocean view
Room Details
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7

Standard King Room with Mountain View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
TV
Mountain view
Room Details
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7

Standard Room, 2 Double Beds, Mountain View

2 Double bed
Non-smoking
Air conditioning
Private bathroom
TV
Mountain view
Room Details
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6

Standard King Room with Ocean View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
TV
Ocean view
Room Details
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Verified Reviews
Average for similar properties in Acapulco
Reviews frequently mention
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 29, 2025
There's no air conditioning, the elevators aren't working, and there's no air conditioning. I requested receipts for my meals, and they still haven't sent them. They don't have enough staff, the service is terrible, and I don't recommend this hotel.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 15, 2023
Good location, good attention from the staff, but the facilities are neglected, its spaces (waiting room, pools, lounge chairs) are very small for the number of guests it houses. Regular drinks. Cleaning is so-so, but for the cost, it's acceptable
Original TextTranslation provided by Google
J‍e‍y‍m‍i‍ ‍B‍a‍u‍t‍i‍s‍t‍a
February 17, 2026
La verdad es que el hotel está muy bonito, pero el personal no es tan amable como debería, aplican la clásica de "como te ven te tratan". El segundo día apareció una cucaracha en el cuarto. 🤢
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A‍n‍t‍o‍n‍i‍o‍ ‍V‍C
April 19, 2025
El hotel está remodelado y todos los trabajadores dan un excelente servicio. En temporada alta deben hacer mayor énfasis a que los huéspedes sigan las reglas. Hay huéspedes que no respeta reglas, apartan mesas, camastros, palapas y sillas por todo el día. Se meten a la alberca con playera, salen mojados al elevador, a la recepción, se sirven comida en exceso y no se la comen. En mi habitación la puerta del baño rechinaba demasiado. La puerta a las escaleras también hace mucho ruido y mi habitación estaba al lado de esa puerta. Al hacer mi reserva pide no cerca del elevador y me asignaron saliendo del elevador.
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R‍o‍d‍r‍i‍g‍o‍ ‍A‍l‍f‍o‍n‍s‍o
December 3, 2025
Room was clean and big. Pool chairs not enough for the amount of people. We were 2 adults and were given a room next to a family with very noisy kids. Room planing should be a little more thoughtful, maybe keep adults only on the top floors and families on the lower floors. A/C not cool enough. Very good location.
M‍a‍t‍t‍h‍e‍w
December 1, 2025
AC had a hard time cooling the room. Two elevators went out of service during our 3 day stay. Upgrading the elevators and HVAC systems would be beneficial to the hotel. Great staff!! Great views!! Direct beach access and convenient to access transportation or walk!!
F‍e‍r‍n‍a‍n‍d‍o
November 11, 2025
Rented 2 rooms one room had no safe, no iron, no coffee maker and the AC wasnt working and the elevators. The check out process is terrible and not well organized, even though they gave us an hour extension for check out, the lines were long. Also you can not pay at the hotel with an American card.
E‍l
August 18, 2025
The hotel is just between 2 sewage dumps, the elevators didn't work most of the time, parking was a nightmare, waiting lines of more than 1 hour to get the car,the bathrooms smell like sewage, the food is cheap and the restaurant crowded, the swimming pools under the diet sunlight and small, full of people resembling dumplings in a pot. Worst experience in Acapulco so far
K‍o‍s‍u‍k‍e
August 12, 2025
Good access to beach and comfortable pool, but to use elevators is terrible, take more than 20 minutes as average.

Services & Amenities

Restaurant
No additional info available

Property Policies

Check-in and Check-out Times
Check-in: 15:00–18:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Adult
Buffet:MXN400 (approx. US$22.30) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Renovated: 2009
  • Number of Rooms: 394
Phone:+52-7444855050
Located in Acapulco (Costera Acapulco), Krystal Beach Acapulco is within a 10-minute walk of Papagayo Beach and Condesa Beach. This beach resort is 0.1 mi (0.1 km) from Galerías Acapulco and 0.3 mi (0.5 km) from Parque Papagayo.
Take advantage of recreational opportunities offered, including an outdoor pool, a waterslide, and a hot tub. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Aquamarina, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Buffet breakfasts are available daily from 7 AM to noon for a fee.
Featured amenities include a 24-hour front desk and an elevator. Event facilities at this resort consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 400 guestrooms. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

You might be wondering

What are the check-in and check-out times at Krystal Beach Acapulco?

Check-in time at Krystal Beach Acapulco starts at 15:00-18:00, and check-out time is by 12:00.

Does Krystal Beach Acapulco have a pool?

Yes, Krystal Beach Acapulco has a swimming pool for guests.

Are pets allowed at Krystal Beach Acapulco?

No, pets are not allowed at Krystal Beach Acapulco.

How much does it cost to stay at Krystal Beach Acapulco?

Room prices at Krystal Beach Acapulco vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Krystal Beach Acapulco from the nearest airport?

The nearest airport is Acapulco International Airport, located about 36 mins from hotel by car (22.2 km) away.

What’s the cancellation policy at Krystal Beach Acapulco?

The cancellation policy at Krystal Beach Acapulco depends on your room type and booking terms.

Does Krystal Beach Acapulco offer airport transfers?

No, Krystal Beach Acapulco does not provide airport transfers for guests.

About This Property

Nearest AirportAcapulco International Airport
Distance to Airport22.22KM
Average Price FromUSD175
Hotel Star Rating3
Recommendations

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