Guest User
May 23, 2024
I chose this hotel for my wedding party based on the reviews and value for money. I had just under 50 guests staying at this hotel and below is my honest opinion. The staff upgraded our room when they found out we were getting married in Crete. They also upgraded our room further due to the room flooding during a thunderstorm. We were happy with how the staff handled the situation, being very accommodating knowing my wedding was the following day. Most of the staff were lovely, especially the staff at the spa and reception. However, I was extremely upset and disappointed to hear that my sister in law had faced discrimination after being told she could not go in the swimming pool with her children despite wearing appropriate for swimwear for those who are multicultural. This was very upsetting to hear, particularly as I chose this hotel for my guests. For them to feel discriminated against is simply not acceptable and no apology has been given from the hotel as they do not believe they are in the wrong. Few of my guests from Black, Asian and Minority Ethnic communities also stated they did not feel welcome, feeling as though they were being treated differently. This felt evident when waiting at the bar as we found some of the staff were rude and did not want to serve my party, sometimes waiting 45 minutes to be served a drink. Overall I do not feel this hotel is inclusive or multicultural. The decor and food is more of a 4 star hotel (excluding the spa which was lovely). I hope a solution can come of the above situation but I am upset and disappointed about how this has been handled, particularly as I chose this hotel for my guests and feel some responsibility.