Frankly below everything: a plethoric but absolutely incompetent and foul-mouthed staff, most of whom do not speak French. The first impression is sinister: a dark, poorly lit marble hall and behind a counter two or three cerbers with the unfriendly gaze of Soviet officials. No heating in the rooms despite an outside temperature of 10 degrees at night with freezing air seeping in through windows that are not airtight. Hot water is lacking at the crucial moment and breakfast offers stale mini croissants from the day before. On this point it's military discipline: we arrived at five minutes to 10 a.m. and the service was already uninstalled. We had to shout to get some unfortunate pastries. Having gone for a walk for the day, we discovered that after 8 p.m., the room was still not made! Complaint to reception who told us "that we should have requested the housekeeping service" Oh yes? Is this an option? . Conclusion: a quality of service that would put the Thénardiers of Victor Hugo's novel to shame. The impression of being the only guests in the hotel as the common areas were permanently deserted. One wonders which organization grants stars to Morocco.
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