Atlantic Palm Beach Reviews

There is no way on God's green earth this is a four star hotel. From the moment we arrived we ran into problems within our rooms. The air conditioning in my room was broken - I went downstairs to inform reception, and they sent a 'technician' who tried turning it on using the remote control. Unsurprisingly to nobody, it did not turn on, at which point he turned to me and said "No good". You don't say, mate. He said he will come back tomorrow to fix it at 08:00 - he never came back. I informed reception again of the problem and they said they would send somebody to fix it, yet this never happened. Next door, in my mate's room, there was a strange odour. It was as if something had gone off within the fridge. The door to the veranda wouldn't lock, so I yet again informed reception, the same 'technician' came along and he said "It doesn't lock". Yes, that's right, they cannot be bothered to fix it - goodness knows how long it has been like that. This isn't a door to a balcony, by the way - this is a door to an area ANYBODY can access. This was especially problematic considering my room did not have a safe, so I had to use the safe in my mate's room. Reception had the cheek to attempt to charge us to use the safe - under normal circumstances I probably wouldn't have cared, but when they didn't even attempt to fix the back door, that was just a bridge too far. Also, the safe wasn't screwed down - I was able to pick it up with my bare hands. Absolutely extraordinary. The TV in that room wouldn't switch on. The remote control was battered and taped back together. We transferred the batteries from the air conditioning remote control into the TV remote, and that appeared to fix it, but then it just stopped completely. Breakfast was absolutely dire. I don't really have much more to say about it. We suffered through breakfast there on the first morning and decided to go next door to the Dominium cafe for the next three days, where breakfast was excellent. My advice to anybody looking to book this place is quite straightforward - just book somewhere else. Book a hotel closer to the beach, and do your homework because it would appear star ratings in Morocco are all over the place.

The location is very good, staff welcoming and helpful.

Following the earthquake in Marrakech I requested a refund from the hotel and it was confirmed. I'm still waiting for my refund.

The location is very good, close to the sea and good cafes and restaurants. Welcoming and helpful staff.

Clean and pleasant hotel

Positives: Hotel and room very clean, room cleaned, fresh towels daily and beds made. Rooms have balcony and good amenities fridge, microwave, hairdryer, kettle, etc. Breakfast was surprisingly good (after reading bad reviews) no fried breakfast but plenty of selection from cereal, bread/toast, omelettes, pastries, x3 kinds of pancakes, porridge, etc. Negatives: Lunch/Evening menu food was very poor, do not upgrade it tasted so cheap and nasty. No Bar! However, there is an off license across the road (Victoria's) so we bought beers and drank them in room/ by the pool but very few alcohol licenced places in general in Agadir. Beds in rooms are so hard. Neutral: location was about 15/20 min walk to beach downhill (there). There's a square for restaurants and a kids park / inflatable area about 5 minute walk. Local area is nice we found things spaced apart so hired a car for 2 days at £25 per day (300Mhr/day). No hotel shop but hotel next door has one and a much nicer cafe/restaurant. Just to note if coming with kids like we did, Agadir is not very child friendly, no childrens menus in most places (although plenty of McDs) lots of high pavements (not pushchair friendly) but we've managed and had a good holiday.

So first of all this place looks beautiful from outside and bedroom not to bad. Firstly our bedsheets was not changed for 6 days and had to ask on the 6th day for them to be changed and could not have sheets on until they was washed and put back on. Same with towels they take them and you can have them back after about 5 hours. We paid for all inclusive the breakfast only consisted of bread products and egg. When we would ask for milk for our toddler the staff constantly had faces made and we felt unwelcome There was never no fresh fruit. On 2 days out of our 7 day stay we was forced to eat outside and eat due to them having some footballers as guests. The restaurant staff was constantly miserable and barely spoke considering most people I met in morroco was so lovely and welcoming. The restaurant staff had put out fresh fruit for the evening meal only to find out we wasn’t allowed any and it was for other guests. I would never stay here again the staff are rude and you don’t feel like eating from there as they make you feel uncomfortable. On our last day we went down for breakfast there was a line of 30 footballers and we was waiting for food for about 45 min everytime my children went to get some breakfast there was nothing left. In the end one of the staff made 4 pancakes and brought them to the table. I really would not recommend this place there are so many lovely hotels around that will make you feel so welcome this hotel will ruin your holiday.

I have stayed in Atlantic before but this time round the room we stayed 118 requires serious maintenance!!! water dropping in Bathroom and kitchen area. need attention

I drove over six hours to this property and was not allowed to stay because of no marriage contract! Perhaps this hotel should make this clear on the website instead of making people drive 13 hours without resting due to this stupid rule. I was looking forward to seeing this part of Morocco since I have visited many times each year. This is the only place that I was turned away. Apparently they are allergic to money.

everything was correct, good value for money. friendly and helpful staff.

A very nice stay at the Hotel. The staff were helpful and organised throughout my stay. Thank you

Great value, we had the view of the Oufella from our studio. The cleaning staff were great.

The reception staff are the worst! They are not welcoming or polite. They couldn’t be bothered to resolve the wifi problem or even give any sort of compensation. Wifi was very much needed and they advertised this would be available within our hotel package, however we didn’t receive any wifi due to their hotel issues. We overpayed. There is the Dominion hotel right next door where we would have breakfast there instead and have free wifi access. Atlantic Palm Beach Hotel were awfully rude and gave a horrible representation of Moroccan hospitality and welcome. The only decent thing about this hotel was that the same cleaning maid did a great job everyday with cleaning my bedroom.

This property is on main route so easy to travel to and get taxis The booking was for breakfast non was provided the whole time. The night manager was rude and aggressive and was sleeping on reception each night i came in, the rules if hotel was not explained resulting in guests not able to come in dispite booking two catering rooms