Comfort Inn Alton near I-255

The shower drain was clogged which we did not know until we got up the next morning to try to take showers. Because we were there on a holiday weekend, there was no maintenance available. We had to move to an alternate room. In that second room, the beds were very tall. I am a short person and had a very difficult time getting into the bed. In room 307, the beds should be shortened. The staff reacted quickly to move us to another room.

The hotel is in poor condition. The room smelled like old, musty smoke. The bathtub had a rusty hole with sharp edges and the tiles by the tub faucet were cracked and caved in. Something on the pool bottom scratched a boy’s foot pretty badly. The breakfast was very unpleasant with rock hard biscuits and sour gravy.

The toilet was broken and we fixed it. We had to tell the desk about roaches in the room. The door was very loose.

Pool was colder than November and could not get a hot bath or shower

Decent room and breakfast. Will go there again when in the area.

This hotel is a little older and needs aoy of touchups, paint was chipped in many places, our bathroom door was not hung correctly and was extremely hard to close. The employees ar the front desk were great, very knowledgeable and helpful.

The hotel was ok for its age. It needed some love to be at 5 stars. The staff was friendly and kept our room clean. We would stay again if needed.

Room 102 could not get the temperature regulated so we could sleep

I have always stayed at Comfort Inns in Wisconsin and enjoyed my time there. I had to book a hotel for two weeks in Alton, so naturally I chose Comfort Inn. After my second night there, I noticed bites on my neck. Every day after that I notice more bites. Saturday night I notified the front desk that I am pretty sure my room has bed bugs. Someone from the front desk came up to look at my bites and apologized. He gave me a new key for a new room. By Monday morning I had to go to the walk-in clinic and get a steroid shot because my body became allergic to the bites. The hospital I was doing my training at had to call infection control in, as a precaution to make sure nothing travelled in with me. When I was finally able to check out, the person at the front desk asked me how my stay was. I responded "itchy". She asked me why, and I had said that my room was changed a week ago due to bed bugs. She said that no one had reported that room and they have been having guests stay in that room after Saturday. To me, that is absolutely unacceptable. It's one thing that I got over 70 bites, but they didn't do ANYTHING when it was brought to their attention. I truly hope they will take bed bugs more seriously in the future.