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Hotel Okura Amsterdam – the Leading Hotels of the World
4.3/571 Reviews

Hotel Okura Amsterdam – the Leading Hotels of the World

Amsterdam Oud Zuid Amsterdam|2.97km from Hoofddorpplein
We decided to splurge on this 5 star hotel for a long anticipated family reunion. Unfortunately the experience was marred by a series of disappointments caused by utterly incompetent hotel staff. When I called ahead on the day of our arrival to request an early check-in the hotel rep. sternly informed me that I would have to pay a 120 Euro charge for the privilege! We are experienced travelers and never have we encountered such a demand. We took our chances regardless and decided to show up 2 hours early. Sure enough, our room was already ready and we were allowed to occupy it at no extra charge. Things really started to go south when a limousine that I had arranged for separate airport pickup of my daughter’s family through the concierge showed up at the airport unequipped with a baby car seat. I had expressly requested this when I booked the service. This was also specified in the booking confirmation sent by email to me by the concierge. The reaction I later got when I complained to the concierge was that I was not charged extra for the baby seat - as if this was the main issue! Furthermore, this was the first time that I was informed of such a charge, as no mention of this had been made in the email confirmation of the limo reservation which I originally received from the concierge. More importantly, what is more concerning is the utter indifference he showed for the safety of a guest’s infant grandchild. All that concerned him was the money angle to the failure. Things soon got worse. When we checked into our room we lifted the bed cover to discover several hairs and multiple red and yellow stains. Unbelievably, the chambermaid had neglected to change the bedsheets. This, in a 5 star hotel! After we called reception, staff was quickly sent to our room to change them. We never heard further from management about this. We later had dinner at Serre restaurant onsite and left the place hungry. The chef seems to focus on presentation and less on the reasonableness of the portions. My wife had a fish main course which was equivalent to 3 forkfuls. The minuscule dessert was pretty to look at but was grossly inadequate even for one person. The restaurant style is a throwback to the old Nouvelle Cuisine school. For the icing on the cake: a voucher for a round of drinks on the house at the rooftop bar that the guest services manager had kindly given me was bungled by the bar staff. When I arrived home I discovered a mysterious charge of 66 Euros by the Twenty-Third Floor Bar. The bar staff set new standards of incompetence in taking my voucher and charging me anyway.I had to call the hotel for credit but I am losing money anyway from the spread in exchange rates used by credit card companies. To be fair, the Superior View room was extremely spacious and comfortable with a magnificent view. The large pool and ample spa facilities were enjoyable and a significant convenience . Also the reception desk personnel were very professional and welco

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Explore Guest Reviews of Hotels in Amsterdam

Searching for hotels near Hoofddorpplein? Compare room rates and reviews to find your ideal stay.
Corendon Amsterdam New-West, a Tribute Portfolio Hotel
4.3/558 Reviews
Slotervaart
Location: very nicely located between tram stops and metro station. You can easily access the city center by tram or metro. I love how quiet the area is without the noise from the main city. Service: it was raining very heavily during my arrival at the hotel, and the staff only allowed soaking wet guests to check in at 3pm. I think some flexibility can be practiced here. Breakfast is good, but the exact same every single day. I was there for 7 days and would have appreciated some variation. In-house restaurant’s burger and fries were good but the pizza is frozen and costs €12. Cleanliness: housekeeping is adequate but very inconsistent. Some days the toilet wasn’t scrubbed, no plastic lining for the bin, no change of cups, etc. Note that hotel does not provide toothbrush, toothpaste and slippers for single room type. Amenities: wouldn’t advise paying €19 for the spa facilities as the space is very limited and filled with rowdy teenagers. Certainly not conducive for relaxing with all the noise. . I only stayed for half an hour and never went back for the rest of my stay.
WestCord Fashion Hotel Amsterdam
4.2/5107 Reviews
Slotervaart
Overall the experience was great. They have a green initiative that they will give you €5 dinning credit each day you don’t need them to change your bedsheets and towels. I earned €25 credit which was awesome. The swimming pool was nice. I went early enough that no one else was there. Breakfast was ok, but it’s the same everyday. However, you can ask them to make omelettes and fried eggs on demand.
Met Hotel Amsterdam
4.5/5108 Reviews
Slotervaart
The hotel was very clean, modern and comfortable. The staff were lovely and very helpful when asked any questions or for travel advice. The reception area was very welcoming and the bar/restaurant was top class. The breakfast had a good selection of food and drinks - was well worth it. There is a Lidl round the corner which is very reasonable. The tram/bus/metro tickets were well worth the money and once we figured out our routes they were very easy to use (and frequent) - just remember to scan in and scan off the bus/tram/metro. It took us about 30 mins to get to the centre of town. I would 110% recommend this hotel and it’s staff to anyone looking for accommodation in Amsterdam.
Best Western Amsterdam
4.2/5121 Reviews
Slotervaart
Very clean room. Lack of toiletries compare to other similar hotels (no hand body, tooth brush, shower cap). Easy check in/check out. Close to tram stop to downtown. Several supermarket nearby: Lidl and Albert Heijn.
XO Hotels Couture
4.4/5121 Reviews
Slotervaart
We stayed three nights at XO Hotels Couture and were very satisfied. Clean and relatively large soundproofed room, so no traffic noise. The room is well furnished with a fridge and coffee machine, as well as a comfortable bed. Large bathroom with walk-in shower and toiletries. More value for money here compared to in the city centre. Transport with the tram right outside the door works well and is not expensive. The staff were friendly and welcoming, especially in the breakfast restaurant, we were always greeted with a smile. The selection and quality of breakfast was also good. So our warmest recommendation.
Dutch Design Hotel Vondelpark
4.2/537 Reviews
Amsterdam Oud Zuid
The customer service was fantastic, I asked for a microwave and both employees were happy to help. Also, when I first checked in the process was incredibly easy and straight forward. The room itself was clean and the complimentary coffee was good. The bathroom was clean as well and well kept.

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