Our stay in numa 1 ivy room was a fantastic experience. It was great checkin and the room was clean and I might add the view from the room was one to die for for any visitors to salzburg. The lovely staff serving us breakfast yesterday, 1 jun 2022 was so polite and helpful and suggested to us where to visit. But this morning, 2 jun 2022 , the stay here turned into a nightmare that one dread when holidaying, i e. Bad attitude of service staff. This so called "service manager " was so rude in her attitude even when asking me what room number I was in. Her attitude was entirely arrogant and unacceptable for any service staff , least to say for a " service manager" whose standard of service should be held to a higher accounting . Unfortunately, she singehandedly spoilt our nice experience in numa till today.