Greenwood Kemer Resort

Beware when going to this hotel as the renovations have not finished. Half the hotel is still being worked on. Myself and my family arrived on 14 May only to find that 99% of the hotel was still closed/being worked on. Workmen walking around the hotel, drilling and banging etc when you’re trying to eat breakfast, sunbathe and eat dinner. The hotel is very dusty because of this. Food isn’t great, breakfast is the best meal. Evening entertainment is basically non existent, the same singers and Dj because the entertainment area isn’t finished (or wasn’t finished when we left on May 24th). The shower is useless, I washed my hair twice in 10 days because the water would trickle out, always cold aswell. The air con isn’t great. The lifts would always break down. We were there for 10 days and only had daytime activities for one day before we left to come home. We were very bored! There was only one member of the entertainment team, Kivanc, he was brilliant. What I will say is, I can see their vision in the renovations, but they shouldn’t be allowing people to stay if it’s not finished. We had no hotel shops, no spa, no aqua park, no snack bars, no entertainment for the majority of our stay!!! The hotel staff are friendly though! For my stay, I wouldn’t rate the hotel a 4* but I can see the hotel being very nice when it’s finished. It’s a shame because we were exited to go there given previous reviews but they really haven’t helped themselves here!

Fantastic hotel, very friendly staff with great selection of tasty food. The Turkish bath Spa was the most relaxing massage I have ever experienced. I even decided to take my 10yr son for the massage and I have never seen him so chilled. He asked that we do it again. The location of the hotel is perfect and the area is extremely safe

This place is absolutely appalling it is definitely not a 4* hotel I’d give it a 2 at most, first room was not fit for 4 people crammed a camp bed in and put rest of furniture on the balcony the bathroom was so dirty and had mould growing on the toilet and walls. Upgraded the room £503 told me they didn’t have a card machine and only accepted cash. New room air con doesn’t work and no hot water wasted 2 days of my holiday waiting for tui rep, he is lovely got my cash back and I could pay on card however the air con is still not sorted despite maintenance coming to room to fix a door lol although we told them it is the air con still insisting it’s the door (which isn’t the case) half the hotel is closed as the renovation are not completed. Mini bar is not a mini bar it is a fridge which isn’t even stocked with water after the first day rooms are not cleaned only bathroom, evening entertainment is appalling only singers or bingo no shows, there is no day time activities the beach bar is not open either as renovation still not completed. Don’t be fooled by the picture on tui website as half of water sides and stage have been removed from the hotel. The food is the same every day recycled from the day before. I have contacted tui this evening to get a flight home or move me to a different hotel haven’t heard anything back, I’m am disgusted with tui and will never ever booked a holiday through them again.

We are here now. Very disappointing. Wifi is virtually none existent. The work is not finished. They're still working in our block. The water trickles out of the shower. I told reception said it would be fixed. Still waiting. Food is nice but keeps running out. The food area isn't big enough for the amount of people here and it's nowhere near full. Wait till half term. Can't get in touch with easyjet. You can email and they'll get back within 28 days. Some use that is. Won't be using them again. The staff are wonderful and friendly. They work extremely hard. But obviously not enough. I'd rate it 2 star at the moment. Definitely not 4 star.

This hotel is currently closed for refurbishment. We were not informed of this before travelling, and didn’t find out until arriving at the wrong hotel. Please read my review of our terrible experience on arrival below. It deeply saddens me to recount the significant challenges my family and I faced with TUI/FIRST CHOICE during what was supposed to be a memorable holiday. Upon our arrival, we were confronted with a series of distressing miscommunications and mishaps that left us feeling stranded and utterly disheartened. After enduring an hour-long wait to retrieve our baggage, we encountered immense difficulty in finding the designated transfer bus, as we received conflicting information from multiple TUI representatives. This confusion only exacerbated when the bus driver took us to the wrong hotel, causing an immense amount of stress and upset especially for the children and elderly in our group. When we eventually arrived at the Sherwood Exclusive hotel, contrary to the booked Greenwood Resort, our exhaustion turned to frustration. While the concierge at Sherwood Exclusive was understanding and accommodating, the situation had reached a point of mental and physical exhaustion for all of us. The lack of proper communication and organization from TUI/FIRST CHOICE was deeply disappointing and led to a severe dampening of our holiday spirits. Furthermore, the disregard for my brothers serious nut and egg allergy concerns is unacceptable and poses a serious risk to your well-being and safety. This negligence is alarming and adds further disappoin**ent to an already troubling experience. Subsequently, receiving an app message from TUI/FIRST CHOICE 2 days after arriving suggesting that the original hotel we booked was not open upon our arrival, as well as the discovery of the hotel still being available for booking on their website, raises rightful concerns about the integrity of their operations. The emotional distress, uncertainty, and frustration we experienced, compounded by the lack of adherence to our allergy and safety preferences, have left a lasting impact. We felt unsupported and let down throughout the entirety of our experience. This experience has led me to make a formal complaint to TUI/FIRST CHOICE and to seek further recourse through the TUI after care team. It is my sincere hope that they will take your feedback seriously and work towards improving their services in the interest of future customers. I must express my disappoin**ent with the level of service and care we received, and it pains me to say that I cannot in good conscience recommend TUI/FIRST CHOICE based on my experience. The lack of communication, disregard for our well-being, and the immense distress caused has left a lasting impact on us. I truly hope that my experience will serve as a catalyst for TUI/FIRST CHOICE to reevaluate and improve their processes and level of care for their customers moving forward. It is important that they unde

First time here, was on my own very relaxing, as it was early May was fairly quite, enjoyed so much I’ve convinced my other half to go next year but end of May as everything should be up and running

The cleaning staff stole two t-shirts and a pin badge from our room, the pin was on our luggage and the shirts were drying on the chair, our neighbours found out they likely had items stolen too. We didn't have a do not disturb sign (which would've helped prevent the above) and reception stubbornly refused to give us one Air con in the room is extremely poor and the fridge didn't work half the time The WiFi is terrible, you can barely get a connection and when you do it's not very reliable The buffet is a mixed bag, some average options but if you're vegetarian or like to know what exactly you're eating then it's very poor (If you're vegan then it's abysmal). One night, I had "stuffed artichokes", most of which were stuffed with vegetables but I happened to pick the ones stuffed with mince meat for some reason, I felt very sick the next day The entertainment at night wasn't for us but I saw a few people enjoying it (an a lot that didn't), it's mostly for kids so the adults will end up checking out of it quickly. You will hear "Baby Shark" on a nightly basis, no matter where you're staying in the resort If you're hanging around the pool then be prepared to be upsold different experiences (for example, massages) on a daily basis by the same people, even though previously you've told them "no", they are annoying persistent The pools are basic but you can have a decent time and the slides are pretty fun Some of the staff, like the bar, pool & restaurant staff are really friendly Overall, while it might be good for kids, there's likely better options nearby with a far better chance of not hearing "Baby Shark" every night

genel olarak baktığımız zaman otel fiyat performans oteli ve aile konseptinde.Yemekler lezzetli.Sadece bardaki çok kalabalık biraz zaman kaybı oluyor.Animasyon ekibi ***et başarılı aktiviteler eğlenceli