The location is BREATHTAKING. I don’t know that we’ve ever stayed somewhere so beautiful. The hotel itself is nice. Lodge type feel with a lot of wood. I will say that I’d recommend asking for one of the renovated rooms (as other travelers have indicated). We initially were put in an older room and it was very dated. We asked for a room in a renovated area and it was perfect. Very spacious and comfortable. There are a few amenities missing which was a bit strange for a 4 star hotel - for example no hand soap in the bathroom and the front desk said to use the shower gel, no cork screw in the room, only 1 bottle of water provided for a 3 night stay, no lotion, no hair conditioner etc. It was fine but I’d expect more from a hotel rated 4 stars. We didn’t mind the elevator/lifts at all, however people who don’t like having to move around much may be put off by this and the number of buildings you need to travel between. The whole spa/pool experience seems overly complicated. You need a reservation for the “kids pool” yet it’s attached to the spa pool, you need a token and key to use the locker however the token is only 1 time use and you have to go back to the spa reception if you ever need to open your locker, there are different cards/keys for the spa rather than the room so you always need them with you, you need a bath cap for the indoor pool but not the outdoor pool, etc. It really seemed like it could be simplified. The hikes around the resort are so great. Don’t miss hiking up to the church (about 20 mins. We did it with our 2 year old and it was fine), and take the path by the river into La Vella - it’s so beautiful. Breakfast was plentiful and the staff are so nice. The play area for toddlers is really awesome. I heard they are putting another one in so that’ll be a great addition!
40 Reviews