without doubt this is one of the worst hotelsI have ever stayed in. I have since read the low scoring reviews and agree. The reviews which have been posted which give positive comments surprise to me. I am not a high maintenance guest, as long as somewhere is clean and breakfast is reasonable I am happy. Our experience was dreadful from the beginning. We stayed two nights on 17th and 18th March. We had to move rooms twice and had to make do in the end as there were no more rooms left in the hotel, and we were only staying in Cienfuegos for two nights and already wasted most of our first day trying to find a room that didn't smell of blocked drains. if we had tried to find another hotel or asked our travel agent to move us day one would have disappeared so on balance we decided to just stay . The best of the worst rooms was reasonably clean but when you put the air-conditioning on there was a bad smell so we stopped using it. There was no window to look outside as you faced a brick wall and so you felt like you were in a cell. on our first evening there was a blackout outside and we could not get back into the hotel when we arrived back at 11:30 pm. The staff, after 10 minutes banging on the windows much to the locals interest, eventually answered the lock door and it wasn't a surprise they couldn't heat us as they were playing music very loudly while they were clearing up the bar, even though reception advised us they would be on hand for 24 hours a day. one of the windows was right beside reception but we got no response ! this spoiled the first night even more as I felt unsafe standing outside the hotel in total darkness in a town I was unfamiliar with. breakfast both mornings was very disappointing and we were ignored by the waiting staff. The second morning hotel management were dining and got all of the staffs attention. We had the added negative experience of watching the managers gorge Themselves on food which they shovelled into their mouth so fast they could barely swallow! The food was simple, tasty and edible but the service experience absolutely abysmal! there is nowhere to sit outside in the hotel and the inside reception and bar area has no atmosphere at all. We spent most of our time outside of the hotel only coming back to sleep for reasons mentioned above. i'm guessing travellers will consider the positive reviews listed but my advice is do not take the risk of booking a room here!