Americas Best Value Inn Austin

They charge twice even I paid on the trip.com already. Like a scam

Medium

Pics online look good and a bit deceiving. The place was a bit sketchy, room smelled like moth balls and we wanted to leave as soon as we walked in. The room served its purpose since we were just staying for a night, but not the type of place I would recommend

Staff, I checked in the receptionist assigned room 213 a non-smoking kingsize bed room. Upon entering room 213, the accommodation was reeking of heavy cigarette smoke. I returned to the receptionist desk, explained the situation, and was reassigned to a new room, 226. I asked the receptionist to change the room number on my signed receipt from 213 to 226. She was highly upset and did not yield to my request. She did not change the receipt. I felt uncomfortable, a sense of anxiety that I was being set up in order for her, upon my leaving the next day, she would hold on to my $100.00 deposit for damages.

clean room lady staff at front desk name dhanri was amazing. her customer service skills was remarkable

Check in was easy, the room was decent enough for the price. There was a lot of overnight “traffic” coming and going that kept me up most nights. 2 of the 4 nights I stayed, I was woken up at 1-2 am by shouting and slamming doors.

the staff were friendly didn’t get to try the breakfast because we had to get up at 5:00 and then we didnt stay all day and night thursday but the room was clean except the vent in the restroom had something clogging it so we didnt use the heater. but other wise it was good

The front office staff wouldn’t give our refund back without the key and she kept our receipt after we checked out. Other than that everything was good and the cleaning staff was so kind and helpful.

The motel is in a safe location, very basic, but it was clean, friendly and great value for the price. Breakfast is a small paper bag containing 2 muffins, orange juice and a snack - perfect for neat breakfast on the go. AC was good, no pests around, and nice modern furnishings. Very pleasant night!