Positives are location and staff. It then goes down hill dramatically. This property has a "down" on 3rd party bookings such as Trip. The hotel, as shown in all brochures and publicity, is lovely. However, as a 3rd party booking, you are allocated to the original, nearly 40 year blocks at the rear - NO REFERENCE OR MENTION OF THESE ON THEIR WEBSITE!! They are definitely inferior, which explains the large amount of complaints on a daily basis, by many other people. The answer is always, "the hotel is full" so try another day to move. So my advice is to avoid the property and spend a little more on quality of property. It's a classic, make your booking based on lovely pictures of rooms you will NEVER see. That's called deception and verging on fraud by all parties. After 18 hours of 'fighting the hotel directly' and using Trip customer services, did my allocated room become livable. However, more problems occurred with a non working kettle and then leaking shower. My advice is simple, steer clear of this establishment. Although the manager we dealt with "fixed" our issues, never once was an apology. This speaks volumes!! I strongly believe there are loads of fake reviews(on TripAdvisor) with 5 star reviews and a couple of lines of rubbish, such as the food was big portions, same day posting from 5 "different" reviewers!! Finally the breakfast buffet was cold every day and also ran out of butter portions. Parking is on a side street, 1st come, 1st served basis. We're glad to be home. Cyprus lovely, Ayia Napa lovely, Anthea is rubbish.
