Kara Beth
January 22, 2024
Property is very nice, however, there was absolutely no VIP amentities. Check in was sub-par, no dinner reservations the entire time I was there. There was no appointments available at the spa, couldn't get a towel for the pool when checking in after 5, Concierage couldn't assit. Resort coupons? Not if you are a solo travler, none applied, and they do not honor if you are a single traveler. Construction going on was absolutely horrible with noise. ALL DAY. Had to contact every day for housekeeping. Detail oriented, they are not. An awful lot of staff talking to each other, and not paying attention to guests. Required to sign your check at every meal, and staff would indicate tip! Again, property is lovely, but not what is advertised as an ******* VIP property. When you travel a lot and use *******, you expect a few things to be honored. Disappointed