Arrived at 3 PM, and the front desk informed us that the room wasn't ready yet, as cleaning was still in progress. After waiting a few minutes, we were told it would be another 15 minutes. We decided to go grab a bite to eat instead, and the hotel offered luggage storage, which was convenient. When we returned 40 minutes later, the cleaning still wasn't completely finished. We asked if we could just go into the room to rest. Inside, the cleaning staff was very diligently checking everything and even kindly warned us about the slippery floor. The room's amenities were excellent, including a children's tent and plush toys, as well as a mini-fridge. My main complaint was about the Wi-Fi. To connect, you had to scan a QR code and add a 'Ctrip customer service' contact. Even after doing that as instructed, we still couldn't get online. I tried to call the front desk using the room phone, but after looking at it for ages, I couldn't figure out how to dial them as there were no instructions on the phone itself. Finally, I managed to connect to the hotel's network by dialing '88888888' myself. Overall, for a family room costing over 700, the value for money wasn't great, and the experience was just mediocre.
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