Labak River Hotel by Eps

The first impression was negative. When I arrived, the reception was so noisy that the staff couldn't hear me at all. The reception area is open and located right next to a noisy road. You can also hear the noise of construction in the area. I hoped the rooms were quieter. The hotel is located in a kinda gorge near the river, the rooms are below the reception level. You can also hear the road and construction in the room. I was shown to my room, but the air conditioning remote control didn't work, it was stuck at 25 degrees. 4 or 5 staff came to my room trying to fix it, they were talking to each other, the door was open, the noise from outside was unbearable. After 2 hours a technician came and fixed the remote control. I asked if it was possible to cancel the reservation, I was advised to call the manager, the manager said that he was waiting for confirmation from the site, the site claimed that he was waiting for confirmation from the “partner”. After more than an hour of correspondence with support, I gave up and stayed at the hotel. I lived in room 255, above the room there was something like a terrace where there were tables. Starting from Saturday, I woke up at 8 in the morning from the grinding of furniture that was being dragged upstairs, although I always sleep with earplugs, there was zero sound insulation, you could hear every sound from the roof, for 3 days it was very noisy, until 1 in the morning tables and chairs were constantly moving. The location is average, close to the center by transport, there are cafes within walking distance. Pros: nice design, good condition of furniture and walls, comfortable bed, normal air conditioning, fairly large area, daily cleaning with replenishment of tea, coffee and water on request. The bathroom has toiletries, including even hair conditioner. The bathroom has both a bath and a shower, the water was hot. Employees try to be polite. The room had its own router, Wi-Fi worked reliably. The pool is quite nice, beautiful garden and nature around. Cons: noise, stains on textiles here and there, slightly shabby walls, view of the wall (although it is called a view of the garden), the restaurant has a very limited choice of dishes and only local black coffee, only cash is accepted. There is a feeling of abandonment, perhaps now is not the season. The hotel has a spa and a shop, but they don't seem to be open. I have doubts about security, anyone can go down the elevator, there is no camera near my room. Perhaps the employees keep an eye on the visitors, but they spend more time on their phones and picking their noses. Sorry, but literally. I saw it myself, unfortunately. There was very little pressure in the shower, and the water drained quickly from the bathtub even with the plug closed. The hygiene shower was leaking, so there was always a puddle around the toilet. There were no towels are the pool for 2 days.

I had such a beautiful stay in Labak River Hotel. The scenery alone made it unforgettable. Just stepping out of my room and hearing the river flowing and birds chirping every morning was pure bliss. It felt so peaceful and grounding. The staff were absolutely amazing. They helped us with our luggage and were always friendly, welcoming, and super helpful throughout our stay. Their hospitality truly made the experience even more special. Breakfast was delicious every single morning and their pineapple juice? To die for! I still think about it. I also loved spending time in the infinity pool. It was always clean and well-maintained, which made swimming so enjoyable and relaxing. Overall, it was such a refreshing and memorable stay. I would definitely come back!

Its very nice hotel with beautiful view as well. The only thing is Lizards and Gecko, but its bali you can't do much about that. and there was the issue when checking out. we had 2 rooms booked, we know from 1 room we have used water bottles and from the mini bar, but in the other room there was no water bottle and we did't realise that will be problem so we had to pay for 4 water bottles i tried to explain but didn't listen and we were running late so i paid and moved on. Apart from Lizard and that incident, Everything was amazing stay. Breakfast was ok too. Staff was really really helpful. I forgot the names of the receptionist, i would love to mention them here.