Inn at The Colonnade Baltimore - A DoubleTree by Hilton Hotel
Latest booking 18 hrs ago
Chose the hotel for its proximity to JHU. First the good stuff: Staff was uniformly helpful and customer oriented, front desk personnel welcoming and personable. Warm cookies and bottled water a nice touch. Room was generally clean and housekeeping staff wanted to do job well. Responsive staff member came to repair a non-functioning thermostat (needed battery) and noted that we had blocked the TV box and couldn't change channels. Good people all-around. The restaurant was apparently open but one couldn't tell. It was in a corner of the lobby with a few hangers-on at the bar. No coffee or tea available anywhere in the hotel save the machine in one's room - no sugar, no cream - nada. Had to go to One World Cafe about a half block away to get coffee. Hotels that charge half the room rate typically have coffee/tea, etc. in the lobby. I define value as the relationship between the entirety of the experience vs. the price paid for same. Based on this definition the value was substandard. Absent the sweet and attentive personnel we encountered, my star (*) award would be downgraded. Doubletree is a marquis name and this location didn't rise to the standard expected recalling other stays at Doubletree properties. Unfortunately, not recommended.
Excellent
103 Reviews