Lancaster Bangkok Reviews

We have visited Lancaster Bangkok three times and have found it to be a perfect hotel when visiting the city. The rooms are clean, the facilities are excellent, and the reception staff provides wonderful service. However, I can only give them 4 stars due to disappointing experiences with the bellboy staff at the front door. Firstly, my brother had to drop off my luggage at the hotel while I wasn't there. He reported that the bellboy was rude and spoke to him unkindly. Secondly, after checking out, I left my luggage at the hotel. When I returned to collect it around 7-8 pm, the bellboy was again somewhat rude. Despite thanking him politely in both Thai and English, he did not respond and instead gave us an unpleasant attitude. This occurred on May 10, 2024. I wanted to pass this message along to the management and hope that during our next visit, we will receive the five-star service that we have come to expect.

Hotel location was good, staff were helpful, but the breakfast buffet there is not much of variety to choose from and there is one more thing is that in the toilet there is a few of those small flies. Otherwise most of it is good

This is a great hotel with good facilities. Opposite yo Thai Summit Tower which was the venue of the events I needed to go attend.

Very comfortable and elegant hotel. Delicious breakfast, good wi-fi. The location is very convenient too. Highly recommend it.

The hotel is nice. Mostly a swimming pool and Spa. Breakfast choices big enough.

The rooms are great, modern and the bed is comfortable. Staffs are accommodating and very helpful

Lancaster Bangkok was the best five-star hotel I've seen in Bangkok. The hotel is huge and has an amazing gym and swimming pool. The location is very close to the Phetchaburi metro station and to the train station of the airport train. It takes approximately 30 minutes to get to the airport Suvarnabhumi by car.

The hotel welcoming is not meet our expectations as well as the the bad service and the timing of checking in.

Great place for family and friends. Staff is Awesome as they are very helpful and friendly ! If there is a 6 star rating they deserved it !

Room is good and spacious - separate sleeping areas for parents and children. Walking distance to Phetchaburi MRT station. Nice pool and spa!

Been staying in the premium suite for my last few trips. Highly recommend this lancaster

Friendly and helpful staff. Great variety of hotel breakfast. Modern hotel lobby design, fast lift service. Spacious and clean room! *Thanks for letting us extend our check out time!! ❤️

The room are huge, clean and tidy. We added an extra bed still very spacious. Toilet is very spacious too. Value for money.

This is an older, very large hotel. The service feels premium and luxurious. Room is large and functional. However the room feels quite humid, which made me a bit concerned about mold or fungus. Always felt damp. Otherwise this is a beautiful and elegant hotel.