We arrived on 12/10/25 in Hotel Sagrada Familia for a 4-day, 3 night stay. That night, we couldn’t sleep because we keep on perspiring and the room was so hot.I tried to adjust the temperature but the aircon was I still in a heater mode. In other words, our first night was really worst. The next morning, I complaint about our problem, a certain Martina attended to us and told us that the whole hotel’s aircon was set up in a heater mode during autumn. What she can do is to give us an electric fan and told us that she will send someone to bring it to our room, it’s already night and no electric fan arrived. So, I went to the lobby and Martina was not there and a certain Stephanie was in the counter. I told her about our problem and immediately, she opened the storage room and ask me if she could send someone to bring it in our room. It’s just a small electric fan and very light so I just carried it by myself. Thanks to Stephanie for her immediate action. I was so disappointed by their staff Martina for disregarding me about my request. Hope the management will not tolerate such staff like Martina for attending to their client properly.