Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only Reviews

Service at the resort was exceptional. The food and drinks were great. Housekeeping were always cleaning the room which was great. I enjoyed my stay and can't wait to go back

We stayed here for a few days before we had access to our condo… great place will return.

First of I’ve always loved the Royalton resorts .I after trying most of them this one needs some work … .. that being said customer service is definitely a big one … while some of the staff go above and beyond some are completely clueless when is comes to a simple thing as a smile … I do have to say if you plan on visiting go with an open mind and don’t expect too much … I also have to shout out to a few of the staff there that went above and beyond to make some of the our undesirable mishaps better …some of the staff should clearly reconsider the hospitality industry …a big thank you to Jhoenmy our butler you definitely go above and beyond I wish u all the best , Jose Paulino you are an exceptional manager thank you … Fernando at the Dorado you are a gem along with your chef … you made my day with your special meals definitely will be back for that Octopus!! On another note my trip did not start out great a few mishaps along the way but the people mentioned about surely changed it all … Susy Ramos at the hideaway check in you are a breath of fresh thank you for everything. Now I regards to the hotel accommodation.. my suggestion is please renovate your bathrooms the fish bowl sinks are really not needed , the safe in the very tiny closet with the most awkward doors should be on the top shelf not where a person needs to go down on their knees to open it .. the lighting in the rooms are horrible your rooms need some updating blankets for the beds would be nice.

I just wanted to praise our butler Denis S. He did a spectacular job taking care of us!

The hotel room towels were HORRIBLE front desk is not 24 hours didnt open at 7am my transportation pick was for 7am...I waited till 7 15am still no front desk so i left with out no receipt...I'm very unhappy

Very misleading this is not an adult resort at all it has one d building that only adults stay at

Diamond club is worth the money ! Lenny our Butler was awesome !! Food was great in restaurants on sight, not so much at splash , buffet was average staff in buffet area not so pleasant, acted as if everything agitated them . Diamond club beach and pool area was awesome ! Francisco our beach staff went above and beyond for us ! Always reserved the best beach chairs and kept the drinks and fresh fruit coming !

We had a very relaxing stay at hideaway the staff in the restaurants and all bars were amazing very attentive. Unfortunately the front desk staff were not very helpful. Our luggage was never delivered to our room so my husband had to go and bring it to us after 30 minutes of waiting and calls to the front desk were less than helpful as we were left on hold forever without any answers. Otherwise it was a very relaxing vacation after that incident!

The only reason i selected this hotel was because of the 10-12 restaurants and the club. At least 4 of the restaurants were closed no one knew what waa going until the 3 day they told us renovation. We finally found the 2 restaurants in Splash one was closed the other one was booked an hour after opening. The club was not a club it was a bar with rude staff. Overall food was not good and I had food poisoning for over a week ended in the emergency room.

Overall the most horrible experience ever. The staff was rude and very disrespectful. Also, traveling from a different country trying to have a wonderful vacation, and encountering this type of treatment was beyond horrible. We were a group of 57 people that came from all around the world for my cousin’s wedding, and every day each one of the family members had a new complaint. I have never been so frustrated and disappointed in my life when it comes to going on vacation. Overall worst experience ever.

Service, food, location, all bad. It’s not adults only. The staff was the worst part. I will never stay here again.

Don’t know if it was the water or the food but got absurdly sick 2 days in out of the 5 days of vacation so wasn’t enjoyable at all. Place wasn’t amazingly clean, so I don’t want to attribute it to the food not being prepared right or just the water if a different country really don’t know but I terms of the staff cleaning rooms they did a good job. Somewhat jaded in this review because I didn’t really get to enjoy the trip due to sickness but the hotel was average overall.

The adults only section (Hideaway) was really great! The activity staff and bar staff were very attentive and made our stay lots of fun!

Staff was very helpful. The more they recognized you, the more open they were, and friendly. Enrique was the best. He always had a smile on his face, and was a blast to talk to.