Francisco
December 1, 2023
Due to the reviews I had read, my expectations were very high and they were not completely met. I had reserved an Executive room and they gave me a normal one. After complaining to this effect, they relocated me to the contracted one. The dimensions of the advertised room do not correspond to reality. A room of 22 meters is advertised and it barely exceeds 15. The breakfast service was very unsatisfactory. The first day they did not have clean plates to serve themselves and we had to wait for them to be washed, the barista did not adequately inform how breakfast was served, the breakfast menu was shortened and they did not have 3 basic dishes during our entire stay. They wanted to charge us for the minibar consumption when it was included in the reservation I made. Everything else correct. Charming hotel, in good condition, attentive staff although sometimes communication was difficult with some of them.
Original TextTranslation provided by Google