Magic Natura Resort

Magic Natura Holidaymakers Benidorm ‍‍‍✈️ thank you for making my grandson 1st holiday abroad so magical. Home and finally had a chance to get some sleep. So will give my honest feedback and review. When I 1st looked at the reviews I had mixed feelings so many moans about different things. Have divided up the review so that it helps others in future Check in went smoothly we arrived just after 3ish our room was ready but i know others had to wait as their rooms were not. This can be the only negative i would say as it can be a late check in but you can use the facility while you wait. the staff where so welcoming chatted away asking questions to grandson and always happy to help when we had to go back for anything. A buggy took us to our cabin which was away at the top of the hill. Having some mobility issues that hill was a killer but we managed it and used the bus that runs every 10-15 mins. Rooms They have everything that you need for the stay although the furniture is tired and needing replaced it was still functional. We had a fridge & microwave & kettle. The beds were 2 singles put together to make a large king & a pull out bed that had the TV above it. The shower had some mould around the base and the pressure in the toilet sometime didn't work when 1st flushed . Cleaners came in ever day and the room was moped beds made and towels replaced when needed. The cleaning staff were lovely. We had to get them up to chance my grandson bedding when he was sick and they arrived soon after we had asked reception with a friendly smile cleaned the bedding and wishes him well soon Facility/ restaurants. OK so this is where my review becomes mixed. Your staff are amazing at the desk. The ladies Mabel and Ann always welcome you with a smile and so happy to welcome everyone. The staff inside looked stressed sometime but still pleasant when you said thank you and hello, especially if you said it in Spanish The restaurant 3 was the one we used as didn't book the others, so I can't comment There is something for everyone to eat even though the layout is strange bread in on part but the butter and spreads away at the other side of the restaurant. The hot food was mostly covered and always hot. Choice of meat meat and more meat with some vegetables. The salad bar meat and cheese this needs some consideration food presented beautifully but unfortunately it's let down by not being covered so there is flies on or around the food all the time so can be off putting. The kids selection well that could be improved not much choice of child food grandson lived off chips crisps and toast for most of the time there. He just didn't like the food on offer. He loves pizza but for some reason it was always only ham pizza. The square was a good place to relax have a drink and good entertainment before evening meal. There is an ice cream truck but the staff well the young lad would ignore you as they sat on their phones even when they knew you were there. Didn't a

Just returned from a lovely 2 weeks in this resort..5th visit & it just gets better every time! All the staff are amazing ..reception, bar staff, entertainment, gardeners, cleaners..everyone has always gone above & beyond to make us feel welcome (I’ve read previous reviews saying otherwise but if you’re polite to them they are 100% always polite back) We love the new premium all inclusive concept..the premium restaurant was such a pleasure to dine in ❤️ so calm, no queues & food was great! No queues at the bar 👍🏼 Definitely worth the upgrade! Entertainment gets better every time..our personal favourites are aqua Zumba, the Halloween scary maze, costume party & the white coast street dancing! The Michael Jackson experience always entertaining too 💯😂 The drinks are the best I’ve ever had in any all inclusive resort..I will miss my daily mojito 🍹 The themed restaurants are delicious..the new rice restaurant in the afternoon was a massive hit with all of us! We had lunch out at Maui in Benidorm as part of the all inclusive which was so nice! I think with all that’s included (zoo, water park, food/drink available all day until midnight & the amazing staff!) you definitely get your moneys worth! Looking forward to seeing you all again next year 💙☀️ thank you for another great holiday guys!

Loved this place exactly the kind of holiday we hoped for. The zoo & aquapark were fab! The resort itself is lovely, could do with a play park as the nearest one is all the way in the zoo but lodges are great & cleaned daily mini fridge and towels refreshed daily :) The buffets were varied and you won't go hungry, although alot of the meat is pork not great if you don't eat pork like us. They should keep the hot drinks machines on all day & night in my opinion they only have this in the morning The themed restaurants I was Realy looking forward to but were all overrated, basically food from the buffet but with the horrible smell from the zoo whilst eating. as there outside this was a big put off for me. Sea lion experience is a must! Amazing! Levante beach in benidorm is stunning warm water white sand, Benidorm new town & old is worth a visit lots of lovely souvenir shops! Maui's beach front restaurant which is included in the package (inclusive plus) 5 star food but rude guy owner manager not sure, still glad I booked that on the app. Pizza delivery to the lodge was a nice touch too. Even though the weather was lush when we visited the water in the pools was incredibly cold everyone was commenting on this even at 27 28 degrees very cold water still. Also just to note the food offerd to natura customers at the waterpark is poor quality & very minimal like a prison meal so eat at the buffet before you go The only thing that saddend me was the conditions the lions, leopards & crocodiles are living in there enclosures are just far to small. Very very sad. As for the rest of the animal acres of space which makes me wander why they don't extend there habitats. Also don't waste your time or money on the nighttime zoo tour as my husband booked this to be told all the big cats are locked away at night and there the main animals that you'd want to see at night he did not receive a refund and this is why we have given 4 stars not 5 overall perfect family holiday Will definitely be back or will visit one of the sister resorts next time.

Just finished our trip to magic natura, arrived at 1am didn’t get much information on at reception on arrival about the different parts of the complex actually was just give the room info, food was great staff absolutely lovely especially Adrian young bar man and the restaurant host were fantastic. Entertainment was quite enough during the day for April but at night was fantastic when Danny and Chloe and Abbie where on. You could tell the nights that were off 🫣. Zoo was excellent kids really enjoyed it, the water park was brilliant and Charlie the sea lion stole our heart 💓. Will definitely be returning

In general the hotel is fair & could be rated as a 3 star max! We had a TERRIBLE experience especially with the service provided by the "Hotel Manager". We did like the Zoo & the Waterpark, without those 2 the hotel is average at best... We received an old room with no hot water to shower (during winter - with 2 babies). The hotel manager promised to compensate us & transfer us to a different room or provide a full refund. Eventually & after a long wait, they "suddenly" didn't had an alternative room, so we where forced to leave & cut short our long planed vacation! Due to the inconvenience the hotel manager promised to fully refund our stay at the hotel. What eventually became a fraud. They didn't compensate us as promised. The "Costa Blanca" chain costumer service is a nightmare to reach. Good potential due to the location & the nearby activities. Management is poor, at best... The stay is extremely overpriced! My Suggestion: Use the nearby facilities & AVOID the hotel.

We are just back from our stay, our first holiday abroad, and after this stay it won't be our last visit to Magic Natura. A family of five, kids are 10, 6 and 4. There is so much for the kids to do on site. They thoroughly enjoyed the pools and the games involved. The Komodo kids club staff were fantastic and they had great fun in the club, meeting new friends etc. The games room was also a hit, especially for the 10 year old. There is also a small but fun play park outside it that the younger two enjoyed. They loved loved loved the zoo. We would recommend the birds of prey show in the amphitheatre at 12pm and 4pm. There is also a great play park in the centre of the zoo for the kids. The entertainment at night was fantastic, the Magic Costa Blanca crew were their favourite, and they are on Mon - Sat at 10.30pm. There was various acts on at 9, with a kids disco at 8. The buffet food was extremely tasty with a great variety of foods on offer. The five of us have different tastes, ranging from adventurous to very plain and we all were able to eat well at each meal. We also tried the Italian, Meat and Rice restaurants which were all delicious. The bars are well stocked with a wide range of drinks on offer. There is a bus that travels every 20mins or so around the complex so you can easily move around the resort, which is located on a hill. The hotel also provides buggies to bring your luggage to your room/reception. The staff were all fantastic but I have to especially note the kids club staff, the entertainment staff, the bus drivers, Rafael in reception, Frank in the upstairs bar and Mabel at the restaurant desk as going above and beyond for clients. We look forward to hopefully returning in the future!

Brilliant complex. We booked through going luxury and got cheap deal with free all inclusive upgrade. Had a great time. Our hot tub was very small in the Polynesian lodge but our friends who got a free upgrade to Tahiti lodge had huge hot tub with Bali bed and egg chair as well as bigger room with living area and kitchen so I would recommend them next time. Onsite waterpark and zoo with access to all-inc food and drinks in there is just amazing and makes for a great family holiday.

Absolutely loved our time here ❤️ Was a bit apprehensive due to the negative reviews - I respect everyone has their opinion so was very wary but this is probably the only hotel I’d say I’d come back to! It’s got something for everyone, the food was great most days, my fussy son had chips and ketchup 🤣 the zoo is absolutely fantastic, the aqua park is amazing 😻 the entertainment team was great we thoroughly enjoyed it and yes it used to finish late but my kids would stay up throughout. Once we went back early as kids were over tired but we couldn’t hear anything from our lodge. When shower gel finished I messages reception on what’s app and in was sorted within the hour. Even though I was all inclusive my fridge was re filled. No mosquitoe bites. The lodges were amazing 😍 the staff worked so so hard, very friendly too. I acc can’t fault this place ✈️❤️ my daughter cried for days when we returned and I’d love to go back! 🫶🏽 #magicnatura

Staff seemed begrudgingly helpful, also when we arrived at 2am the guy that drove the buggy to our lodge stank of alcohol. Our lodge was well located but the bathrooms and water smelt of sewage, but was ok once we aired the room. Like the heading says the food was really poor breakfast was bad lunch slightly better and diner average also went to the Italian and walked out food was that bad. Also lots of little things like no one told/ gave us the cups you need to get drinks at the bar etc. we had good weather and made the most of our stay we hired a car which was a saviour. Wouldn’t go back