This score is not indicative of the quality of the accommodation - I have meant to tell others of my experience. I had booked at the bunkhouse a month prior on the phone and no payment was taken. We had been walking all day on St Cuthbert’s way and arrived before 6pm on Sunday. The doors were locked with no sign of guests or staff; the cafe was not open. There was a note on the door with two phone numbers to call after hours. One number did not work. The other number went to voicemail and we left two messages from two different phones. When we called again, the phone rang and then was disconnected ringing. We were very tired and cold so after twenty minutes we went to the hotel next door to warm up. We thought it most sensible to get a hotel room as one was luckily available. An hour later, we heard from the bunkhouse and were told it was open and we could go over. I told the person on the phone we had decided to stay at the hotel. I commented that I felt it was poor service that there was no one on the end of the phone when we had tried, and he hung up on me. The bunkhouse itself looks like it does in the pictures - my tip would be to ensure it will be open when you need it. We were lucky to be able to afford a hotel that night.