The Galata Istanbul Hotel - MGallery

The Galata Istanbul Hotel - MGallery Reviews

The Galata Istanbul Hotel - MGallery

Arap Cami, Bankalar Cd. No: 21, Istanbul, TürkiyeView Hotel Details
The Galata Istanbul Hotel - MGallery
The Galata Istanbul Hotel - MGalleryThe Galata Istanbul Hotel - MGalleryThe Galata Istanbul Hotel - MGallery
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The Galata Istanbul Hotel - MGallery Guest Reviews

4.1/5
Very Good
66 Reviews
Verified reviews
Location4.3
Amenities4.2
Service3.9
Cleanliness4.2
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All Reviews(66)
Positive reviews(62)
Reviews with photos/video(4)
Negative reviews(4)
Guest User
Superior King Room
Checked in May 2023
Couples
3 Reviews
5.0/5
Outstanding
Posted on May 23, 2023
Very good hotel. Located in very strategic area.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at The Galata Istanbul Hotel MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Tauqeer
Superior King Room with Golden Horn or Galata Tower View
Checked in Nov 2022
Business travelers
1 Reviews
1.0/5
Posted on Nov 7, 2022
Horrible staff always giving excuses They are not professionals They charged me 100euro without any reason and did not agree on anything I felt cheated and service was unacceptable I will not recommend this hotel to anyone
Response from Property: Dear Valued Guest,Thank you for taking the time to tell us about your experience at The Galata Istanbul Hotel MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At The Galata Istanbul Hotel MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,
murphylin48
Deluxe King Room
Checked in Oct 2023
Family
21 Reviews
5.0/5
Outstanding
Posted on Oct 19, 2023
The design of the room is as elegant as expected, the breakfast is great and worth it, and the environment is beautiful. I purchased the Turkish bath in the hotel and thought it was okay. I can find a better experience. I stayed for 5 nights and it was very comfortable. There are great restaurants nearby. It's very convenient to go to cafes, go to Duli Street and take the subway. The location is very good. The only two nights were holidays and the singing was very noisy at night😂
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Response from Property: Dear Valued Guest, First of all we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service by focusing on necessary points in our property. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at The Galata Istanbul Hotel MGallery each time you visit Istanbul. Best Regards
Guest User
Classic King Room
Checked in Jan 2024
Friends
6 Reviews
4.2/5
Very Good
Posted on Feb 9, 2024
Everything was fantastic, it's a shame that for breakfast at 10.20 they didn't want to prepare us a poached egg
Original TextTranslated by Google
Response from Property: Dear Valued Guest, First of all, we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to the yearly training plan. Also, we are thankful for bringing the issues to our attention and letting us improve our service quality, and necessary preventive and corrective actions will be taken as soon as possible. Best Regards,
Alexei K
Deluxe King Room
Checked in Sep 2023
Business travelers
17 Reviews
4.2/5
Very Good
Posted on Dec 14, 2023
Excellent hotel, very conveniently located. Close to all major attractions and means of transport. My stay was only spoiled by the terrible smell in the bathroom, which, despite my requests, the hotel was unable to eliminate.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, First of all, we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel MGallery experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to the yearly training plan. Also, we are thankful for bringing the issues to our attention and letting us improve our service quality, and necessary preventive and corrective actions will be taken as soon as possible. Best Regards,
Guest User
Superior King Room
Checked in Jun 2023
Business travelers
2 Reviews
3.5/5
Posted on Jun 20, 2023
Good location but no more breakfast
Original TextTranslated by Google
Response from Property: Dear Valued Guest, First of all, we would like to thank you very much for taking the time to share your The Galata Istanbul Hotel Mgallery experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to the yearly training plan. Also, we are thankful for bringing the issues to our attention and letting us improve our service quality, and necessary preventive and corrective actions will be taken as soon as possible. Best Regards,
Guest User
Deluxe King Room
Checked in Aug 2021
Friends
17 Reviews
5.0/5
Outstanding
Posted on Aug 17, 2021
The overall is good, the environment is clean and comfortable, and the restaurant has a nice view. special
Original TextTranslated by Google
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at The Galata Istanbul Hotel MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Guest User
Deluxe King Room
Checked in Aug 2021
Couples
16 Reviews
4.2/5
Very Good
Posted on Oct 10, 2021
Okay hahaha
Original TextTranslated by Google
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at The Galata Istanbul Hotel MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
yesim
Checked in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 1, 2024
Fantastic stay! Thanks to Mr. Halit & Mr. Erman, who made our stay great! We liked us so much and booked the next stay.
Kira
Checked in Dec 2023
Other
5.0/5
Outstanding
Posted on Dec 4, 2023
I'm eager to return to The Galata Istanbul Hotel MGallery for another wonderful experience. The hotel's prime and tranquil location, combined with its friendly staff, made my experience truly enjoyable. The restaurant not only offered tasty food but also provided a breathtaking view. The highlight of my stay was the Historical Turkish Bath & SPA ‘Çeşme Hamamı, adding a perfect touch to my relaxation. Highly recommended!
Nese
Checked in Oct 2023
Couples
5.0/5
Outstanding
Posted on Oct 26, 2023
Beautiful Interior design, “Autoban”did amazing job yet again. Amazing breakfast area. Definitely include the breakfast option, worth it. Hotel is very Clean and is at a very central location. If you like walking and exploring a new city, this is your area in Istanbul. Most beautiful sites are walk in distance. Parking option available but expensive and streets are very narrow and hard to navigate during the rush hour. “Hamam” is extraordinarily beautiful but 30 mins limited access doesn’t make much sense, considering at least 1 hour is needed. Make reservations to “hamam” no walk ins! Staff is friendly, very kind but they make you feel like they rather are doing their job only. They do not make you feel home so much as far as hospitality idea goes. The ambiance makes the hotel worth staying. Roof bar has a good view to enjoy couple drinks. Rooms are small and bathrooms are really tiny. Very low chance of getting room upgrades with your vip access. Shampoo, conditioner and body wash is good quality.
David
Checked in Oct 2023
Other
5.0/5
Outstanding
Posted on Oct 24, 2023
For us this was the perfect location. A couple of minutes from the Galata bridge and access to the old town and minutes away from both the Karakoy area and the Galata Tower albeit up a steep hill but this is unavoidable. Hotel itself was in excellent condition and staff helpful. Bonus is the onsite presence of a beautiful hammam.
Emma
Checked in Oct 2023
Other
3.0/5
Posted on Oct 18, 2023
It didn’t feel like a 5 star hotel experience more like a 4 Staff were helpful Bar man didn’t know what a corkscrew was! Rooms were small but comfy beds
Michal
Checked in Oct 2023
Other
4.0/5
Very Good
Posted on Oct 8, 2023
It was a good hotel, and a good stay, but needs to improve a few things. Breakfast was wonderful and the best part of the stay, shower great, bed very good. Just missed a little bit of a local touch of a baklava at brrakfast. Check in felt like a series of upselling efforts for a better room, restaurant, spa, too much. The room has a few annoying flaws that should be fixed such as controlling the light is really difficult. The DND light on the door didn’t work, could not switch off / lower the sound on the TV and the phone does not have a button for front desk so getting in touch with them was challenging. Basics. Also, there was no wine opener in the bar so why sell bottles with a cork, maybe switch to a screw top - and they definitely could cut back on plastic in the room. Last airconditioning was either super strong cold or hot so we had to tweak it back-and-forth. Having said all of that the hotel has a beautiful design, friendly staff, well located and is clean and the deluxe room was a good size. For what they charge I would just expect a little better.
Taylor
Checked in Sep 2023
Other
4.0/5
Very Good
Posted on Sep 16, 2023
Hotel catered to a certain clientele, which wasn’t me but I only stayed one night so everything was fine. Helpful staff, great location close to public transportation and all the happenings around Galata Tower and The Bosporus. Do note the restaurant changes into a club on Friday night, which was right above my room.