First spa trip taking my stepdaughter along. Staff were friendly, and some aspects of the hotel were nice. However came away disappointed - 1) bedroom basic (rm 301), curtains are velcros onto the window and didn't meet in the middle and corner of curtain broken so we had gaps where the morning sun came through. Mould on bathroom ceiling. 2)restaurant menus advertised falsely on website, disappointed there was no takeaway menu, or bistro menu as downloaded prior to visit. 3) restaurant - 1st night our side was forgotten, and I had to send back my brick of a sponge (been overcooked, and had gone chewy and hard). 2nd night, I asked for cheese in my burger and ended up with cheese on my chips too (maybe a bonus for me as a cheese lover) 4) breakfast - fry up- mushrooms were gritty, like sand. It put me off the rest of the hot breakfast and avoided following morning. 5) spa - nice, but the hair all over the floor was a massive put off. The treatment area, was super. I didn't complain, because the staff were great, and hopefully my review may help to make this hotel a better place.