Bilbao Art Lodge Staynnapartments

I will preface this review with the comment that just because this hotel didn't work for me doesn't mean it wouldn't for others. I am walking the Camino de Santiago using a luggage transfer service that requires someone be available to receive the luggage the day of arrival and deliver it back to the service the day of departure. The Art Lodge had no staff on site during my one night stay except the cleaner who is there 11.00 to 13.30-14.00. When I asked about luggage receipt the respondent was quite dismissive - if the bag wasn't delivered before 13.30 there would be no one to receive it. Luckily it was delivered while the cleaner was still there. I hardly slept worrying about luggage collection the next day and after speaking with the service in the morning waited outside until they came to collect the bag. Camino walkers have a "passport" that is stamped each day and shown at the end in Santiago de Compostela to justify issuing of the Compostela by the pilgrim office for verification of the journey. With no staff on site there was no stamp that day of course. I had read other reviews that noted limited reception hours but none that said there were no hours. Perhaps I missed that comment. Luggage woes aside the hotel occupies half a floor on the 1st floor (2nd to Americans) of a building that seems to be otherwise apartments. Entry is by codes for the building door, hotel door and room door that are sent when the room is ready for occupancy. My room was very small with a window opening onto an airshaft that also hosted windows from 2 other rooms. The room was quite dark and felt a bit exposed with other windows so close. Everything was very clean and in good condition with pretty decor of palm trees and birds on a feature wall. There was a good A/C unit and the wifi was excellent. There was also a kettle and an espresso maker with no pods. There was nowhere to hang towels in the bathroom area - no hook or rail or even a surface. Overall this hotel just didn't work for me at all but all the other positive reviews suggest that I am an outlier.