Residence Inn Billings

Room was very nice and comfortable; however, noisy and not so clean. We were on third floor and people (kids?) were running up and down the halls above us. People coming in late at night (past 11 pm) were noisy and letting their doors slam shut. Teens taking all the cookies meant for the guests. They had napkins full of the cookies and thought they were funny. The worst was taking some dishes down to use in the morning and finding food stuck on the plates plus globs of ketchup stuck on the counter that were never cleaned up. Very disappointing. Made us question the overall cleanliness of the unit.

Quiet rooms and comfortable size with living area and kitchen. Great for a multi-night stay or even just one. Large, rotating TV for viewing from couch or bed. Inner-spring beds were very comfortable.

The breakfast was lukewarm. The heaters for the warming dishes must not have been working as everything was lukewarm. We didn't really notice it the first day as we were having breakfast earlier however, it was very apparent the next day. The shower in one of the bedrooms was not hot. We used the other bathroom and the water in the shower was hot. Took time for all four of use to shower in one bathroom.

Perfect place to stay for a small family. Check-in was easy and our room was like a small studio apartment. Staff were also very accomodating bringing us a pack and play for our 7 month old.

The room smelled. The beds and pillows were horrible. My air mattress at home is more comfortable. Worst sleep. Loud with construction and air conditioner unit's. I stay in Residence inn properties all over the US. Bozeman charging nearly 500 a night for that room is horrendous. They need to take a peak at the one in Billings. Now, that one was great for half the price.

Hotel charged me $250 pet cleaning fee on top of the already $90 pet fee. Seriously $340 for just having a pet for two nights. The room was left in great shape. This is ridiculous and will be escalated to both corporate and card company if the $250 is not refunded IMMEDIATELY! You should be ashamed of yourselves trying to take advantage of pet owners.

Day 1: I was impressed with the clean hotel, clean room, relative quiet, and good breakfast...my low star rating is b/c of lack of cleaning service and front desk staff lack of concern over no room cleaning service...I stay for 6 nights at the end of Sept and Oct 1. Perhaps upon registering for the room, I failed to notice a room cleaning policy. Day 1 & 2, no need for cleaning so I put up a sign on my door. On night 3, I went to front desk to see why my room hadn't been cleaned. They said that because of COVID they only cleaned every 4 days. Day 4 passed and my room was still not cleaned. That evening I went to the front desk to inquire why my room had not been cleaned on this day, and they said that my reservation was marked with "Opt out" of room cleaning. (Mind you, on night 3 when I inquired, the front desk didn't mention seeing any mark on my reservation for cleaning service "opt out" so how did it show up on my reservation by Day 4 when cleaning services were due? So, the front desk assistant asked, with a bit of snark (and let's keep in mind, I PAID for a full 6 nights), if I wanted my room cleaned on day 5. I said that I would...I was stunned that they were annoyed that I would expect this since I was two days away from checking out. Day 5 came, I got new bathroom towels and soaps, nothing else. Nothing was done to the bed, I couldn't tell if the sink or bathroom was cleaned, I didn't get a fresh kitchen towel and kitchen cloth, and my bathroom and kitchen garbage had not been emptied...in fact they were overflowing. The spare blanket was scratchy and smelled. I wonder if it was put in the closet each time without being cleaned after each new guest used it. The toilet ran intermittently even long after being flushed. The hotel is saving money on cleaning staff without providing cleaning service...and using COVID as an excuse for lack of cleaning service.

I've always had good experiences with this chain, however my most recent stay was less than great. Check-in is at 3. Me and my family tried to check in at 4:15 and I was told our room wasn't ready and to come back in an hour. Also there was no mention on the website of the fact that the pool was under construction and not usuable.

Accepted reservation, accepted Marriott points for stay, then cancelled me upon check in due to having a Billings address. Front desk actually asked me in front of another customer why I would want to stay at a local hotel, the other customer just looked at me like he wanted to hear my story. Front desk then cancelled my reservation and couldn't refund my points until the next day (wasted 30 mins on phone with Marriott Bonvoy). Since I had purchased points for the room, this became a big expense! I ended up paying approximately $250 to say at the neighboring hotel, and $85 for points I couldn't use because of this bad customer service. They said it was due to crime in the area.