Hampton by Hilton Hotels in Biloxi

I called the Hilton Garden on Aug 2nd 2022 to get a hotel room and they told me they were full but the Hampton right down the street had the same room I was trying to book and they were owned by the same company so she could go ahead and book my reservation for me. Beach view suite with a hot tub by the bed, I didn’t see anything on the Hampton website about the having a hot tub but I did see reviews of people talking about the hot tub by the bed. I arrived to my room at 7:30pm to check in and nobody was here, I was in a hurry as I was down here for business so I had to leave without checking in, after handling my business I arrived back to the room at 9:30pm and again nobody was around to check me in, I waited for over 30 mins to be check in, when I finally walk into the room there was no hot tub, there was footprints on the floor like nobody had mopped the floor, the room floor was slightly dirty, the bathroom wall had some kind of stain right by the shower entrance, the wall had handprints on it, the mirror had not been cleaned and so much for a “beach view” I couldn’t even see the beach. I immediately called down and asked to get a refund and she told me there was no manager on duty at night but she would make a note for the manager when they came. I thought hard about just finding another room but it was after 10pm at night so I just stayed, I wake up and go down to check out and the manager was completely unprofessional didn’t even look like she was at work she didn’t even have a uniform on…. And she argues with me instead of trying to help me. Tells me that she basically didn’t care that the Hilton told me there was a hot tub because I didn’t talk to them or they would have told me they didn’t have a hot tub in the room (like that was the only issue) so we go back and forth and she ended up doing absolutely NOTHING. No discount no I’m sorry, no nothing. She and I quote “we didn’t tell you there was a hot tub and if my room was dirty and I was unhappy with my room I wouldn’t have stayed in it I would have went somewhere else” so I told her ok well I guess I’ll just leave a review of how terrible my stay was and she said “thank you have a nice day”

Located in Biloxi, Hampton Inn Biloxi-Ocean Springs is in a national park, within a 10-minute drive of Golden Nugget Casino and Scarlet Pearl Casino Resort. This hotel is 7 mi (11.2 km) from IP Casino and 7 mi (11.3 km) from Hard Rock Casino Biloxi.Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a picnic area.Grab a bite from the snack bar/deli serving guests of Hampton Inn Biloxi-Ocean Springs. A complimentary full breakfast is served daily from 6:00 AM to 10:00 AM.Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Biloxi? This hotel has facilities measuring 400 square feet (37 square meters), including conference space. Free self parking is available onsite.Make yourself at home in one of the 71 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include safes and desks, and housekeeping is provided on request.