Mercure Hotel Bonn Hardtberg Reviews

The hotel is in a very nice location, 90% of the staff speaks Russian, it has a very nice environment, clean rooms, I recommend it.

The hotel was ok for my business trip. Quite a distance from Bonn. The room was large and clean, but the furnishings were a bit old. Good service and delicious breakfast.

We were part of a coach party visiting Christmas markets in Koln and Koblenz. This hotel clearly is geared towards the business trade rather than tourist’s because of where it is situated and the car park was somewhat challenging for our coach driver. The restaurant does not open in the evenings at weekends so factor that in if you are staying during those times. Once armed with that information and you are prepared then you should enjoy your stay here. The hotel itself is clean, warm and comfortable. The staff are extremely friendly and so accommodating - particularly Erij and Kay who helped us out immensely on the Saturday night helping us order takeaway meals that were delivered to the hotel and enabling us to eat them at the bar. We found our room to be very comfortable and quiet - the housekeeping staff do an amazing job. The breakfasts are lovely and there is plenty to choose from. (I have to add that the hotel did have a meal ready for us on the Friday evening when we arrived but that was because it was agreed that we all paid in advance. Thank you to the catering staff for putting on a great spread and for coming in on your night off!)

The hygiene levels of the bedrooms were poor with Staines on the carpet. The bedding was too small for the bed with a single duvet on a double bed. the Hotel was very tired and messy. The swimming pool was empty and filthy. The hotel photos on the website does not reflect the truth unfortunately.

Probably a toxic working environment for the employees as the bartender Aidin ruined our stay in the hotel with his rudeness. He is literally bullying hotel guests. We had 2 beers at the lobby bar and forgot to pay 11.EUR bill and headed out for the dinner but he stopped us at the doorstep to for the payment and I really don’t remember how many times I apologised but he was like “you should learn not to leave your table before paying.. you shouldn’t be served until you pay i.. etc etc” and I thought he was joking. We returned back to the hotel after dinner and sat in the lobby to talk with my clients and asked more drinks and he came to the table and he was still talking.. clearly said “you shouldn’t leave your table and you will learn to stay until you pay your bill” in front of my clients and everyone else in the bar.. ı said “please add our drinks to the bill and I will pay at once” but he rejected and said “no you will pay now, not later” and everytime he served us he forced me to pay upfront unlikely the other guests. Never seen such a rude person in my life and he made my clients left the hotel! Unbelievable

Probably the most toxic working environment as otherwise the staff wouldn’t be this much hateful. Me and my clients decided to have some drinks in the lobby bar before we go out for the dinner and Bartender Aidin served us and then we quickly had our drinks and headed out for the dinner but the he stopped us at the doorsteps to say "you have not paid the bill" which was true as we had totally forgotten that.. I apologised probably 10 times from him and we returned back to lobby to pay the bill but he was talking like "You are an adult and you should learn not to leave without paying" and I thought he was joking so I didn't say anything but he was still talking in German and I didn't understand anyword.. I didn't care and ignored his rudeness, paid 11 eur bill and left the hotel for the dinner.. we returned back to the hotel after 2 hours and wanted have some more drinks with my clients so sat in the lobby ordered our drinks and same waiter, Aidin served our drinks with the bill in the hand and I said "Can you please add it to the bill because we will sit longer and we will have more drinks, not only one. so I can make one payment instead". He rejected it and said "you have to pay now because you should learn not to leave your table without paying it so you are paying now, not later". he clearly told these in front of my clients and everyone else in the bar and he was clearly getting more rude as we talk. Everytime we ordered drinks he told me to pay it immediately unlike all of the other guests in the bar and even worse was we had to call him a couple of times to order as he was deliberately ignoring our table.

The hotel is nice and clean but that’s where the good parts end. I traveled in a group of friends all having our own room. They all had fridges with complimentary drinks and coffee machines. Me and two others had neither. We all paid the same so it’s not a price issue. I was told there was nothing that could be done. Then the staff, not helpful at all. I was quite shocked. I waited 20 minutes to buy a bottle of coke from the “ market place “ ( a vending machine that only reception can open ) they ignored me whilst typing and not actually dealing with a customer. Charged me 3.20 then literally asked a member of staff to open the bar as a new guest fancied a drink. Surly instead of making me wait 20 mins for my drink you could have just done the same and I would have ordered from the bar. We didn’t actually get a single evening meal as the restaurant is closed by 9pm and you must be there from 7:30 ( our plans made this impossible) but when we asked if we could book for tomorrow they said no we have to do it on the day which made no sense. I am not happy at all and will most likely book elsewhere in the future. For context we are all in our 40s and came here catch up with old friends from school. We are not in our twenties and out boozing. Breakfast was good. For what we paid ( quite a lot ) I have had better stays in Premier inn. I don’t recommend this hotel at all.

The young front staff was unfriendly. The hotel system and ********** don't seem to be compatible. There is a problem with the noise from the hallway being heard in the room.

This hotel is not close to Bonn; city centre bit of in the middle of nowhere , no access to food or shops. The longest checkin was at this hotel if they take this long they should provide a chair as checkin takes ages for one person. Hotel was not busy at all. It is a bit of dated hotel, no room service, restaurant closes at 9pm limited choices. The room was basic no fridge and ask for amenities. The bed was a strange low bed, not European standard with thin layer of sheet and duvet. No taxi service available if or airport pick up. Just did not seem 4* experience at all. No Accor member benefits. ( no water provided). Breakfast- basic but at least some vegetarian options and some labelled and some not. Checkout was a lot smoother and done well by the staff.

We found this hotel a bit dissapointing for a Mercure hotel. The location is not great, although walking distance to some local shops and restaurants. The room was a bit dated, the bed and mattress has seen better days and having to take a shower standing in a bathtub is never ideal. On a positive note, the windows do open and because of our gold membership there was a free mini bar. We stayed 3 nights, from which the hotel restaurant was only open 1 night, but no a la carte, just a mediocre buffet. The staff was mostly indifferent, except for Kay (restaurant/bar) who was very friendly and helpful. I can't see any reason to return.

I'm an accord member, The hotel oom are fine, I did not expect the non working service: Out of order elevator, restaurant closed even if on the website is written open every day , last but not least heating system broken in the rooms... .......

When you search a hotel where the staff most probably don't interrupt you while partying with your sports team go to the hotel Mercure in Bonn-Hardtberg. I've been 2 nights in the hotel, in both nights one or even more sports teams made a huge mess. Of course teenagers are maybe loud, but at least from midnight onwards it should be quiet in every hotel.

The hotel is far away from the city and there are no infrastructure around. The restaurant was closed for all guests and there was no food delivery in the room. There was no fridge, the telephone and TV did not work. The room was clean but the shower was changing the water temperature on its own - hell for or freezing cold. The reception did not know how to answer some basic questions like, what can we do when it is raining in Bonn? The elevator was broken and not fixed, which was very stressful for may mother of 76 to climb to the 3rd floor. The bar was closed on Friday and in the weekend, so no food was available.

Hotel staff were very friendly, they were speaking fluent English and helped me to amend my reservation. I was offered free beverage while waiting for the ammendment. The room was sparkling clean, bathroom was emmaculate. Clean sheets and very comfortable bed. The price was very reasonable. There was zero noise through the night. Check out time is 12 noon and guests are not hurrried. The hotel is located very close to the main roads.